The continuing saga of muddle, delay and lack of accountability over the appointment of a new Parliamentary Ombudsman

Posted on April 24, 2025 by davidhencke

Paula Sussex – a Microsoft Teams picture

You may not have noticed but the UK Parliament and the National Health Service has not had a permanent Ombudsman to handle complaints for more than a year.

Ever since for some unexplained reason the former PM Rishi Sunak blackballed the first choice, Nick Hardwick, a former chair of the Parole Board, for the job despite going through a thorough selection process, interfering with a body which is independent of government, it has been rudderless without a permanent boss. See my blog on this here.

To solve the problem the Parliamentary Ombudsman’s office appointed an interim candidate, Rebecca Hilsenraft, then chief executive, after a meteoric rise since joining the organisation from the Equality and Human Rights Commission, who at least could adjudicate on complaints.

But they would have known then that her appointment would end on March 31st this year – a year after the last permanent Ombudsman, Sir Rob Behrens, retired. You would think that would have given them plenty of time to find a successor and go through a thorough selection process. But Oh no, by the time she reverted back to her old job, nobody had been appointed.

As a result the press office had to issue this statement:

“We are currently awaiting news on the appointment of a permanent Ombudsman.

“Our dedicated staff remain committed to delivering an important service for the public.

There may be a small number of cases we are unable to progress without an Ombudsman in post. Caseworkers will directly contact any complainants whose cases are affected.”

Checking their website yesterday there has not been one new press release nor any new decision of cases announced since April 1.

Then suddenly last week it was announced that the Public Administration and Constitutional Affairs Committee were to hold a pre appointment meeting this week for a new Ombudsman. Extraordinarily the name was kept secret from the public record until this Tuesday.

I gather it was at the request of the favoured candidate, Paula Sussex, because it appears she had not told told her present employer, she is chief executive of OneID, that she had clinched the job.

Now yesterday there was a hearing. The current chairman of the committee, Tory MP, Simon Hoare, recused himself from the hearing as he had sat on the selection board leaving Labour MP, Lauren Edwards, to take the chair.

It was a very underwhelming event both from the appearance of the favoured candidate and the MPs questioning. For a start four MPs did not attend and those who did were mostly newbies whom I thought had yet to get in their stride.

The candidate herself appeared to know little about the working of the PHSO system and even less about the NHS. She appeared to be a management and process person steeped in working for the private sector rather than a person concerned about policy. This was noticed when she was chief executive of the Charity Commission when a profile of her highlighted this. The article is here.

She was also wary of journalists. The same article noted: “she has declined to give interviews: she is said to be unused to dealing with the media, disconcerted by the amount of press attention the commission attracts and confirmed in her reluctance to speak by any coverage she perceives as negative.”

Considering she admitted during the hearing that the Parliamentary Ombudsman had too low a profile – it strikes me she is going to have to be more proactive with the media if she wants to change it.

Her previous jobs have involved her as a consultant on new technology, working at a top level at the transactional Students Loan Company and for private industry.

Her most recent role is as a non executive director with the Infected Blood Compensation Authority which will ” sadly”, as she said, to have to give up. Given her sparse knowledge of the workings of the Parliamentary Ombudsman’s Office I was rather surprised she did not mention that her fellow non executive director is none other than Sir Robert Behrens, the last Ombudsman, who could have given her great detail about its inner workings.

Also it is rather ironic that this body – which despite its name is a private contractor not a public body- is to face a recalled two day hearing next month of the Infected Blood Inquiry under Sir Brian Langstaff because of public dissatisfaction with its handling of compensation and a slew of other complaints. Jenni Richards KC , the inquiry’s counsel, has just published a huge list of issues. See here.

Given some of these issues will be the very bread and butter work that a Parliamentary Ombudsman and Health Service Ombudsman would have to handle, someone might ask why she presided in an organisation that now faces such searching questions for not doing its job. Of course its minutes aren’t published so we won’t know whether she raised such issues or went along with the management.

Altogether I am sceptical of whether there will be great change at the Parliamentary Ombudsman’s Office and I am afraid her attitude and the lax scrutiny by the one committee that can hold it to account will mean any great change.

The committee of course do not agree and think she is wonderful. This is their conclusion In a report published after the hearing.

“We are satisfied that Paula Sussex has the personal independence and professional skills necessary to fulfil the high profile, demanding and varied role of Parliamentary and Health Service Ombudsman. Paula
Sussex is an excellent candidate with a track record of organisational transformation with a focus on improving the effectiveness and external reputations of the organisations she has led. Her professional
background and experience as Chief Executive will aid her in giving the PHSO direction and certainty. We wish her every success in this role.”

Some 114 people applied for the job at a salary of between £171,000 and £189,000 a year -42 per cent were women.

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MPs call again for reform of the antiquated Parliamentary Ombudsman – but ignore the plight of 50swomen

Posted on March 4, 2024 by davidhencke

Also ” Ombudsman friend “of Rob Behrens facing a corruption hearing in Australia

MPs today publish their official annual scrutiny of the work of the Parliamentary Ombudsman but what it doesn’t say is more important than what it says.

The committee call again – this time for a manifesto commitment from all political parties – to reform the 57 year old Ombudsman legislation – to give the Ombudsman and Health Service Commissioner more clout and powers to ensure his or her recommendations are implemented This follows the blank refusal of this government to take any action to do so. Michael Gove when he was in the Cabinet Office ruled out even a draft bill.

In a desperate plea the chairman, Tory William Wragg, who is also quitting at the election, says:

“As we have done annually for many years now to no avail, we are once again calling on the Government to bring forward what is now very long-overdue legislative reform of the PHSO, so that it can provide the level of service the public requires from it.

“Given the necessity of PHSO reform, we urge all political parties to include a commitment to reforming the legislation relating to the PHSO in their election manifestos ahead of the next General Election.”

Whether the Tories will commit to this must be unlikely since it suits the present government, particularly the Department for Work and Pensions, and to some extent the NHS, to have a weak Ombudsman who can be safely ignored if they don’t like what he says.

The Parliamentary Ombudsman’s Office has welcomed the committee’s statement:

“We are pleased to see the Committee’s support for reform of our outdated legislative framework and their call for Government to reconsider its position and consult with stakeholders ahead of the General Election. We agree with their sentiment that reform has been ‘neglected’, is ‘long overdue’, and that ‘further delay is no longer tenable’.

The rest of the report seems a mixture of praise and criticism over the Ombudsman’s performance. He is praised for dealing with a backlog of complaints that followed the Covid 19 pandemic but criticised for the way he didn’t handle well complaints affecting the elderly and the disabled.

Rob Behrens, retiring Parliamentary Ombudsman

But there were two huge elephants in the room missing in the report. Retiring Ombudsman Robert Behrens when he faced MPs had to spend a good part of the session facing criticism from MPs of the huge and unprecedented delay in publishing his report on the plight of 50swomen – some of them WASPI supporters – and recommending compensation for maladminstration in the six year delay in getting their state pension. Indeed his report is taking longer than the actual delay in getting their pensions.

Yet from today’s report you would think this never happened. There is not one word in the report acknowledging this. All there is a footnote referring to the WASPI evidence while the evidence from CEDAWinLAW does not even merit that.

Yet any reader of this blog knows the present draft recommends NO compensation for the women leaving it up to MPs in Parliament to debate whether women should get a penny.

This is more outrageous given that over 500 people know what it says and practically every sitting MP knows the outcome but most are happy to participate in a conspiracy of silence hoping it will go away. WASPI is playing the same game and one is beginning to wonder whether they want to get any money at all.

The other missing information is who is going to be new Ombudsman. The committee inadvertently published the letter sent to the Cabinet Office from Sir Alex Allen, once adviser to David Cameron and Boris Johnson until he resigned, and now a member of the Parliamentary Ombudsman Board – see my blog here– asking for a speedy decision from Rishi Sunak to replace Rob Behrens. Now it is nearly a month since I wrote about this and nothing has happened. The Cabinet Office appears not to have replied.

Yet they have only until March 27 – when Parliament goes into Easter recess – to fix up a meeting to approve the appointment of a successor. Even if the board appoints an acting ombudsman under the 1967 legislation it would still need Parliamentary approval by the committee, I am told.

Rob Behrens also had strong links with the various international organisations – a couple of which have been hit by scandals.

A war crime and a corruption scandal

Josef Ziegele, the European Ombudsman Institute ‘s general secretary, was behind the alleged deportation of two Ukrainian refugee children from Austria to Russia which could be a war crime according to the Kyiv Independent which led to other Ombudsmen, including Rob Behrens resigning from it last April.

The president of the International Ombudsman Institute, Chris Field, who is the Western Australia state Parliamentary ombudsman, is apparently a good friend of Rob Behrens. But at the moment Field is at the centre of corruption hearings in Western Australia over his huge annual travel expenses of $266,000 Australian dollars (£136,840) and for subsidising his organisation through money allocated from Australian taxpayers.

At a visit to Ukraine in 2022 Mr Field heaped praise on Mr Behrens saying “I am deeply grateful to my good friend and colleague Rob Behrens CBE, IOI Vice President Europe, who joined me on this visit. He is a person of utter integrity, searching intellect and profoundly good values. He came to Ukraine. He lives his values” .

He also put a submission to the PACAC saying: ” He is counted as a wise mentor and friend by me and so many of his colleagues around the world. Ombudsman Behrens has not just transformed the office of the PHSO into one of the world’s leading Ombudsman offices, he has made a contribution to the IOI and the institution of the Ombudsman globally of inestimable value. It is of some note that I was accompanied by only one Ombudsman on my visit to Ukraine in December in 2022, namely Ombudsman Behrens. He distinguished his office and his country during this visit.”

The annual report of his Ombudsman’s report for West Australia revealed Field had visited Taiwan, China, Ukraine, Britain, the US, Slovenia, Thailand, Austria, Morocco, France, Russia, Poland and Hungary. Just prior to his visit to Ukraine, the IOI president met with the Australian Ambassador to Poland Lloyd Brodrick, and the Australian Ambassador to Ukraine Bruce Edwards in Poland.

Chris Field, Western Australia Ombudsman

During the first tranche of the corruption hearings against him ( they resume mid March) it was revealed that he decided to end rules disclosing gifts he had received on foreign trips by raising the disclosure limit from around £25 to £125. It was revealed that he planned to give the OECD in Paris from Australian taxpayers funds , over $213,000 (about £107,000) for a project concerning, ‘the role of Ombudsman institutions in building a culture of open government for stronger and more resilient communities.’ The first invoice from OECD of half the cash was blocked by the Ombudsman’s chief finance officer.

He also ordered his office to pay for a private limousine to take him from the Paris Hilton to the OECD headquarters because he said taxis were difficult to find in Paris.

It was said he was only in the office for two days out of ten because of all these world trips and he designated other people to take operational decisions.

Behrens stands with Israel

MPs in today’s report praise the Ombudsman for seeking co-operation with international organisations. It also discloses that the Parliamentary Ombudsman is working closely to co-operate with Israel’s Ombudsman.

So closely that Matanyahu Englman, Israel’s Ombudsman requested both Chris Field and Rob Behrens to issue a statement by the International Ombudsman Institute giving unqualified support to Israel to fight HAMAS.

Chris Field obliged saying: “There can be no false moral equivalences in the lawful and correct response of Israel to those who came to slaughter the Jewish people,” in a letter to Israel’s State Comptroller and Ombudsman Matanyahu Englman. “No international body should be allowed to falter in their resolve to eradicate a body that actually pays their members to kill Jews. There can be no peace in the Middle East while terrorism and undemocratic representation of the peoples of Gaza seek to eliminate the Jewish people.”

See the Jerusalem Post article here for the full story.