William Wragg acts as Parliamentary Ombudsman Office faces life without a boss

William Wragg

William Wragg, the Tory chair of the Public Administration and Constitutional Affairs Committee, has belatedly intervened in the growing crisis over the failure of the Prime Minister to appoint a new Parliamentary Ombudsman to replace Rob Behrens who quits on March 31.

In a letter published on the committee’s website Mr Wragg asks Sir Alex Allan, the senior non executive director on the Parliamentary and Heath Services Ombudsman board, what measures will be taken to keep the office going and what is going to happen to people who, via their MP, want to lodge a complaint to the Ombudsman. He also raises whether reports can be published and complaints investigated. Particularly at risk is the long awaited report on the partial maladministration for 50swomen who faced a six year delay getting their pension.

The letter discloses that recruitment for a new Ombudsman began last October and a panel chose the winning candidate at the beginning of January. Since then the Cabinet Office and Rishi Sunak, who has to approve the appointment, have not responded. The silence from Whitehall and Downing Street means no motion can be put to Parliament appointing a new Ombudsman, who then appears before the PACAC for a pre appointment hearing. PACAC has only a couple of weeks to set up the hearing.

Sir Alex Allan

The publication of the letter by the committee is in fact a response to a letter written to Mr Wragg from Sir Alex warning of dire consequences for the corporate body if no one was appointed and suggesting that Rebecca Hilsenrath, the current chief executive is appointed as an Interim Ombudsman. The letter was briefly on the committee’s website but withdrawn the moment I published a blog about it.

Part of it read:


I am aware that, due to the preferred candidate’s notice period, there will be a need to appoint an
interim Ombudsman and that the view remains that this should be Rebecca Hilsenrath, Chief
Executive Officer at PHSO. We have yet to receive confirmation of this, despite the urgency, which
is making it difficult for the organisation to properly plan for leadership change.
As a corporation sole, the organisation cannot operate without an Ombudsman in post. Any delay to
the appointment puts the organisation at considerable risk. In particular because key casework
decisions could not be taken it puts at risk all of the work to reduce the queue and improve service
to complainants. Clarity of the timeline for both the permanent and interim Ombudsman appointments is
therefore pressing,

However the antiquated legislation suggests that the PHSO board cannot appoint its own acting ombudsman. It has to be appointed from outside the board.

The legislation specifically refers to an “Acting Ombudsman” and, as such, cannot be appointed by the PHSO Board of Directors.

Section 3A of the 1967 Act deals with the appointment of an Acting Commissioner who serves at the pleasure of His Majesty.

The Acting Commissioner can only serve for a maximum of 12 months or until a new Commissioner is appointed (whichever is sooner).

The full text of William Wragg’s letter is here.

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4 thoughts on “William Wragg acts as Parliamentary Ombudsman Office faces life without a boss

  1. The Government opened up the recruitment process for the Local Government Ombudsman in September last year to allow the successful applicant to take up post on 1st February 2024. Why the delay in appointing a new PHSO is beyond me.

    It is quite possible this will become a can of worms. The Ombudsman acts as a Corporation Sole.
    No Ombudsman – No Corporation Sole
    No Ombudsman – Questionable that the appointed Board of Directors can do anything except the decent thing and resign en masse as they lose any authority to continue in office.

    The legislation is quite clear. There is no provision to appoint a temporary ombudsman. There is the facility to appoint at Acting Ombudsman as you say David, but due process must be followed ie; a pre-appointment hearing by PACAC and the appointment ratified by His Majesty.

    So what will the Government do now? They can get the process done before Parliament goes into recess at the end of March or they can ignore the law and ‘shoehorn’ someone into the role on a temporary basis. If they do the latter their credibility for law and order is completely lost.

    This is in addition to your valid points about the other issues such as the MP filter.

    Like

  2. I’ll say it again – if Hilsenrath is appointed, even on an acting basis, they might as well shut it down and start again.

    Like

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