Category Archives: business

Bath Knightmare: A cautionary tale for disabled people

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The Bath-Knight over my bath :Now working properly after quite a lot of trauma.

The Bath-Knight over my bath :Now working properly after quite a lot of trauma.

One of the disadvantages for my wife Margaret recovering at home from a stroke is that she cannot have a bath because of loss of mobility.

We have an old-fashioned roll top bath and our home is part of Grade II listed Tudor coaching inn – still a pub until 1969. Standard aids to get in and out of the bath don’t work.

So it was with great interest when we received a cold call – I’d still like to know who gave the company our  ex directory number – from a firm called Care Knight – a British company based in Stoke on Trent – with a solution.

 The company make an aid called Bath-Knight, a powered mobility aid with a belt that can gently lower and raise you into the bath – and can easily fit over all types of bath and even be mounted on a free-standing frame – useful for Grade II listed buildings.

So we had a visit from a salesman – David Murphy – who assured us it was easy to fit and would be no problems. ” we had no trouble fitting over roll top baths and we even have customers from stately homes who are very happy with it.” he said.

As a blurb says: “If you have trouble getting in and out of the bath, then a Bath-Knight bath lift can help put an end to all your worries about bathing.”

But it was not to be. The first sign of a problem came when they came to install it. The installer,Chris,had to abandon it because he had not noticed he had to move the waste pipe from the bath when he drew up the specifications. As he had cancelled the plumber he had to make a new appointment. And that is when the real trouble began.

 
Both Chris and Martin, the Polish plumber, came to fit the installation and moved the bath to reroute the waste pipe which did not take too much time.
The next day I had a bath. When I came back two hours later water was pouring into cellar, dripping from the ceiling into the hall, and running down the wall to our main staircase.
I called Bath Knight and they sent the Polish plumber back the next day. It turned out to be an all day job with no water. What the installer had done was fracture the copper piping to the bath and they had to replace the piping.
That should have been the end of it. But when my wife used the Bath Knight and found the angle on the belt was too steep. She felt unsafe and worried she would slip off particularly when trying to get out of the bath.
I contacted Bath Knight and their initial response was tardy – Chris the installer insisted it was correct – but it wasn’t and the customer care manager, David Reiter,stopped him coming to see us.
I sent a letter to the chairman,Mrs Annette Greenwood, threatening her with a pretty critical blog about their product.
Mr Reiter did a U-turn and came down from Stoke on Trent to Berkhamsted, to see us. He not only found that the angle was a little on the high side but that the frame which holds the robust aid moved when it shouldn’t.
To the company’s credit things got better. Martin, the Polish plumber, who was the most helpful of the lot, came and redecorated our hall. A new frame arrived and it is working better.
But there was a further sting in the tail. I wrote and asked for a reduction on this most expensive kit, it costs over £2000. I got no reply, instead just bill reminders from the accounts department, ending up with a threat of legal action. I complained to Mr Reiter and finally got £250 off the bill.
What should have been an extremely simple process became a nightmare. I have published this to warn people that the elderly may find the product a little unnerving because of the slope.
But also I wonder that if I were not a savvy journo whether we would have had a different outcome. Care-Knight charge a lot for their product – which I must admit is robust. Most of their clients are elderly and vulnerable and may literally not be able to stand up for themselves if faced with such an equivalent mess. I would warn people to be wary – and also ask how they got your address, Care Knight do pay for such information.

Fracking by Chevron: Sorry we blew up your village, have a free pizza on us

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The raging fires in Bobtown, Pennsylvania- three days after the explosion. Pic courtesy; dvorak.org

The raging fires in Bobtown, Pennsylvania- three days after the explosion. Pic courtesy; dvorak.org

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A warning to Britain  about the dangers of slip shod fracking  operations is revealed today in an extra ordinary story published on the TUC’s Touchstone blog.

It discloses how  a near disaster hit one hundred residents of a tiny Pennsylvania town where a fracking well exploded lnto a spectacular and deadly tower of flame, killing one person and burning for five days, 

A missing worker (believed to be a contractor) from the Chevron Appalachia site has not been found and is presumed dead. Only a few charred human bones were recovered.The well pad has three natural gas wells. Nineteen workers were on the well pad during the explosion, a spokesman said.

Wild Well Control, an organization trained specifically to deal with natural gas explosions, was called to the site. Investigators finally gained access  to inspect the well pad for the missing employee eight days after the blast when they were able to pull a charred crane off the well pad that was nearest to the still-leaking wells. The wells should finally be capped after a  fires suppressant system was installed.

Chevron’s response to the disaster which terrified people living in Bobtown was believe or not to offer a free pizza voucher and  a bottle of soda. Yes this is true, I am not joking.

The letter enclosing the free voucher says:”

“Chevron recognizes the effect this has had on the community. We are committed to taking action to safeguard our neighbors, our employees, our contractors and the environment.”

I don’t what crass overpaid public relations firm advised them to do this but it is  the equivalent of saying to the local yokels let them eat cake. Given the gravity of the situation it is demeaning and insulting. I wonder if the dead man’s family will get a life supply of pizzas and sodas.

 More worrying Chevron – which also facing protests about fracking in Romania  where it is riding roughshod over protestors  – is an active player in the UK.

To be fair it has a good record in the North Sea oil industry with interests in 10 oil and gas fields – and an excellent safety record according to its own website. But if it starts cashing in on the fracking boom – given the Coalition’s view that workplace safety is mainly just red tape – I for one would not like them in the vicinity. Still  it might be boon for pizza delivery drivers – it gives a whole new meaning to the warning to beware of pizza vans.

 

Guilty: The four A4e staff who fiddled the books helping lone parents get back to work

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A4e: Improving People's lives -obviously not for lone parents in this case

A4e: Improving People’s lives -obviously not for lone parents in this case

Remarkably unreported this month (outside one Daily Mail report) is that four of private work provider A4e’s staff who ripped off the taxpayer and lone parents have pleaded guilty to 30 acts of fraud and forgery. 

 I am indebted to FE Week for a report from Reading Crown Court that saw the four admit their crimes and now face sentencing later. It reports:

 “Ex-A4e recruiters Julie Grimes, Aditi Singh, Bindiya Dholiwar and Dean Lloyd, pleaded guilty to more than 30 charges of forgery and fraud when they appeared  at Reading Crown Court  on Monday, February 3.

The case followed a police investigation into financial rewards claimed for helping the unemployed into work through the European Social Fund  ‘Aspire to Inspire’ Lone Parent mentoring programme, which ended in July 2011.

It is alleged that they forged documentation to support fraudulent claims for rewards for work with learners who had not found work or did not exist over a period of four years until February last year.

Grimes, 51, of Staines, admitted nine charges of forgery and Lloyd, 37, of Milton Keynes, admitted 13 offences of forgery.

Dholiwar, 27, of Slough, admitted seven counts of forgery while Singh, 30, of Slough, admitted two counts of forgery and one of fraud. No date was set for set for sentencing.

The magazine reports that the trial of eight other ex-A4e defendants, who pleaded not guilty to all charges at Reading Crown Court, including conspiracy to cheat, is expected to start on October 6.

A further defendant, Nikki Foster, aged 30, of Reading, recruiter, was not at court on Monday. She was due to appear later this month.

The magazine also carries a statement from the chief executive of A4e  who appears to be remarkably complacent that everything is OK in the rest of the company.

Andrew Dutton, A4e chief executive, said: “I am deeply disappointed that a small number of people who formerly worked for A4e on the Aspire to Inspire contract in the Thames Valley up to 2011 clearly let down the people they were supposed to help, and in turn the taxpayer, Department for Work and Pensions (DWP) and A4e.

“A4e co-operated fully with the police enquiry, after our own internal investigation first brought these incidents to light.
“Since these events took place, we have augmented our controls and processes to seek to ensure that nothing like this could ever happen again…..

 He goes on: “I would also like to say thank you to our 3,000 loyal, hard-working and principled staff who each day deliver public services to the highest standards that help to improve the lives of thousands of the most vulnerable in our society.

“I am intensely proud of what they do and deeply sorry that the allegations have for so long cast a shadow over their good work.”

There is a little bit of amnesia here. I seem to remember a certain Commons Public Accounts Committee report in 2012 following hearings from whistleblowers  who worked for A4e among others.

Margaret Hodge MP, Chair of the Committee of Public Accounts, is reported as saying at the time “Where the Government chooses to use private companies to deliver public services it is essential that proper arrangements are in place to prevent and detect fraud and malpractice. In this instance, the DWP’s arrangements for overseeing and inspecting its contractors were so weak that vital evidence on potential fraud and improper practice was not picked up. The Department failed, for example, to obtain from A4e damning internal audit reports produced in 2009 which pointed to instances of potential fraud and malpractice across the country.” …

“If it had not been for whistleblowers, a range of systemic issues would not have been identified. The Department might have identified these issues if it had asked the right questions of providers. The recent investigation into A4e looked at particular allegations of fraud but not at the more fundamental question of whether the company was a ‘fit and proper’ contractor.”

 

Need I say more! I won’t in respect of the eight other A4e employees so they get a fair trial.

 

All Hail the Anti Corruption App

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Offered a dodgy deal in Dubai ?  Given an expensive Rolex as a present?   Pressurised to give a backhander to get your visa stamped? Taken out to a very expensive meal?

All these dilemmas might well face business people working to secure a contract abroad – or even now possibly in a few cases in the UK.

 Bribery  and corruption according to the  Institute of Business Ethics  is the top ethical concern now  for 80 per cent of major FTSE companies who might well be worried their staff could be tempted by an offer they can’t refuse.

Interestingly company action seems to have been boosted by the implementation of the Bribery Act in 2012 which makes it an offence for a commercial company to allow their employees to bribe other people on their behalf.
Companies are expected to have procedures in place and The Institute of Business Ethics neat solution is a free App which can be  put on any business phone – offering instant advice on what to do when you are put in a difficult position.

The App offers sane advice on how to handle the situation – including a sensible warning to pay up if you are threatened with violence- and report the incident later. Life in a foreign country is too precious to risk for the sake of a few pounds.

Details of the app and the toolkit on the Institute of Business Ethics website. 

IBE’s Director, Philippa Foster Back CBE OBE, says “Any one, at any level, in any organisation, can be offered a bribe. The SayNo Toolkit supports staff by giving them clear and easily accessible guidance about what can or cannot be accepted. Not only will the App provide an adequate procedure to combat bribery, it could also help to minimise the risks of corruption taking place.”

 

Two criticisms can be made.about the effectiveness of the new app. What happens if the firm itself – through either its legal or human resources department – turns a blind eye to what is happening.
The toolkit does not suggest going elsewhere or reporting it say to Public Concern at Work a charity which also can handle such issues and can help businesses manage such problems. The second is that it is not clear whether an individual employee could order one of these free apps if his or her firm does not go along with the scheme – which means people miss out on a valuable guide.
However the Institute of Business Ethics, a non profit making company, should be congratulated for a clever idea that might just help cut down bribery and corruption before it starts.