MPs call again for reform of the antiquated Parliamentary Ombudsman – but ignore the plight of 50swomen

William Wragg MP: official Portrait

Also ” Ombudsman friend “of Rob Behrens facing a corruption hearing in Australia

MPs today publish their official annual scrutiny of the work of the Parliamentary Ombudsman but what it doesn’t say is more important than what it says.

The committee call again – this time for a manifesto commitment from all political parties – to reform the 57 year old Ombudsman legislation – to give the Ombudsman and Health Service Commissioner more clout and powers to ensure his or her recommendations are implemented This follows the blank refusal of this government to take any action to do so. Michael Gove when he was in the Cabinet Office ruled out even a draft bill.

In a desperate plea the chairman, Tory William Wragg, who is also quitting at the election, says:

“As we have done annually for many years now to no avail, we are once again calling on the Government to bring forward what is now very long-overdue legislative reform of the PHSO, so that it can provide the level of service the public requires from it.

Given the necessity of PHSO reform, we urge all political parties to include a commitment to reforming the legislation relating to the PHSO in their election manifestos ahead of the next General Election.”

Whether the Tories will commit to this must be unlikely since it suits the present government, particularly the Department for Work and Pensions, and to some extent the NHS, to have a weak Ombudsman who can be safely ignored if they don’t like what he says.

The Parliamentary Ombudsman’s Office has welcomed the committee’s statement:

“We are pleased to see the Committee’s support for reform of our outdated legislative framework and their call for Government to reconsider its position and consult with stakeholders ahead of the General Election. We agree with their sentiment that reform has been ‘neglected’, is ‘long overdue’, and that ‘further delay is no longer tenable’. 

The rest of the report seems a mixture of praise and criticism over the Ombudsman’s performance. He is praised for dealing with a backlog of complaints that followed the Covid 19 pandemic but criticised for the way he didn’t handle well complaints affecting the elderly and the disabled.

Rob Behrens, retiring Parliamentary Ombudsman

But there were two huge elephants in the room missing in the report. Retiring Ombudsman Robert Behrens when he faced MPs had to spend a good part of the session facing criticism from MPs of the huge and unprecedented delay in publishing his report on the plight of 50swomen – some of them WASPI supporters – and recommending compensation for maladminstration in the six year delay in getting their state pension. Indeed his report is taking longer than the actual delay in getting their pensions.

Yet from today’s report you would think this never happened. There is not one word in the report acknowledging this. All there is a footnote referring to the WASPI evidence while the evidence from CEDAWinLAW does not even merit that.

Yet any reader of this blog knows the present draft recommends NO compensation for the women leaving it up to MPs in Parliament to debate whether women should get a penny.

This is more outrageous given that over 500 people know what it says and practically every sitting MP knows the outcome but most are happy to participate in a conspiracy of silence hoping it will go away. WASPI is playing the same game and one is beginning to wonder whether they want to get any money at all.

The other missing information is who is going to be new Ombudsman. The committee inadvertently published the letter sent to the Cabinet Office from Sir Alex Allen, once adviser to David Cameron and Boris Johnson until he resigned, and now a member of the Parliamentary Ombudsman Board – see my blog here– asking for a speedy decision from Rishi Sunak to replace Rob Behrens. Now it is nearly a month since I wrote about this and nothing has happened. The Cabinet Office appears not to have replied.

Yet they have only until March 27 – when Parliament goes into Easter recess – to fix up a meeting to approve the appointment of a successor. Even if the board appoints an acting ombudsman under the 1967 legislation it would still need Parliamentary approval by the committee, I am told.

Rob Behrens also had strong links with the various international organisations – a couple of which have been hit by scandals.

A war crime and a corruption scandal

Josef Ziegele, the European Ombudsman Institute ‘s general secretary, was behind the alleged deportation of two Ukrainian refugee children from Austria to Russia which could be a war crime according to the Kyiv Independent which led to other Ombudsmen, including Rob Behrens resigning from it last April.

The president of the International Ombudsman Institute, Chris Field, who is the Western Australia state Parliamentary ombudsman, is apparently a good friend of Rob Behrens. But at the moment Field is at the centre of corruption hearings in Western Australia over his huge annual travel expenses of $266,000 Australian dollars (£136,840) and for subsidising his organisation through money allocated from Australian taxpayers.

At a visit to Ukraine in 2022 Mr Field heaped praise on Mr Behrens saying “I am deeply grateful to my good friend and colleague Rob Behrens CBE, IOI Vice President Europe, who joined me on this visit. He is a person of utter integrity, searching intellect and profoundly good values. He came to Ukraine. He lives his values” .

He also put a submission to the PACAC saying: ” He is counted as a wise mentor and friend by me and so many of his colleagues around the world. Ombudsman Behrens has not just transformed the office of the PHSO into one of the world’s leading Ombudsman offices, he has made a contribution to the IOI and the institution of the Ombudsman globally of inestimable value. It is of some note that I was accompanied by only one Ombudsman on my visit to Ukraine in December in 2022, namely Ombudsman Behrens. He distinguished his office and his country during this visit.”

The annual report of his Ombudsman’s report for West Australia revealed Field had visited Taiwan, China, Ukraine, Britain, the US, Slovenia, Thailand, Austria, Morocco, France, Russia, Poland and Hungary.  Just prior to his visit to Ukraine, the IOI president met with the Australian Ambassador to Poland Lloyd Brodrick, and the Australian Ambassador to Ukraine Bruce Edwards in Poland. 

Chris Field, Western Australia Ombudsman

During the first tranche of the corruption hearings against him ( they resume mid March) it was revealed that he decided to end rules disclosing gifts he had received on foreign trips by raising the disclosure limit from around £25 to £125. It was revealed that he planned to give the OECD in Paris from Australian taxpayers funds , over $213,000 (about £107,000) for a project concerning, ‘the role of Ombudsman institutions in building a culture of open government for stronger and more resilient communities.’ The first invoice from OECD of half the cash was blocked by the Ombudsman’s chief finance officer.

He also ordered his office to pay for a private limousine to take him from the Paris Hilton to the OECD headquarters because he said taxis were difficult to find in Paris.

It was said he was only in the office for two days out of ten because of all these world trips and he designated other people to take operational decisions.

Behrens stands with Israel

MPs in today’s report praise the Ombudsman for seeking co-operation with international organisations. It also discloses that the Parliamentary Ombudsman is working closely to co-operate with Israel’s Ombudsman.

So closely that Matanyahu Englman, Israel’s Ombudsman requested both Chris Field and Rob Behrens to issue a statement by the International Ombudsman Institute giving unqualified support to Israel to fight HAMAS.

Chris Field obliged saying: “There can be no false moral equivalences in the lawful and correct response of Israel to those who came to slaughter the Jewish people,” in a letter to Israel’s State Comptroller and Ombudsman Matanyahu Englman. “No international body should be allowed to falter in their resolve to eradicate a body that actually pays their members to kill Jews. There can be no peace in the Middle East while terrorism and undemocratic representation of the peoples of Gaza seek to eliminate the Jewish people.”

See the Jerusalem Post article here for the full story.

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Whistleblower Dr Chris Day wins right to appeal in his ten year patient safety battle against Lewisham and Greenwich NHS Trust

Dr Chris Day

Whistleblower Dr Chris Day won the right to appeal today when a a Deputy High Court Judge Andrew Burns of the Employment Appeal Tribunal granted permission to appeal the November 2022 decision of the London South Employment Tribunal on six out of ten grounds at a hearing in London.

My blog on this judgement is here: Tribunal of the Absurd: My Verdict on the Dr Chris Day whistleblower case | Westminster Confidential (davidhencke.com)

The saga which has now being going on for almost ten years began when Dr Day  raised patient safety issues in intensive care unit at Woolwich Hospital in London. The Judge said today this was of the “utmost seriousness” and were linked to two avoidable deaths but their status as reasonable beliefs were contested by the NHS for 4 years using public money.

Deputy High Court judge Andrew Burns

In a series of twists and turns at various tribunals investigating his claims Dr Day has been vilified by the trust not only in court but in a press release sent out by the trust and correspondence with four neighbouring trust chief executives and the head of NHS England, Dr Amanda Pritchard and local MPs.

This specific hearing followed a judgement in favour of the trust by employment judge Anne Martin at a hearing which revealed that David Cocke, a director of communications at the trust, who was due to be a witness but never turned up, destroyed 90,000 emails overnight during the hearing. A huge amount of evidence and correspondence that should have been released to Dr Day was suddenly discovered. The new evidence showed that the trust’s chief executive, Ben Travis, had misled the tribunal when he said that a board meeting which discussed Dr Day’s case did not exist and that he had not informed any other chief executive about the case other than the documents that were eventually disclosed to the court..

The hearing went on for an extra week because of all these disclosures and the British Medical Association, who are representing Dr Day, asked for their costs to be repaid yesterday because of the additional expense at the hearing. The judge agreed that a separate appeal to recover the  BMA costs should also be granted permission to be heard.

Instead of a decision to allow an appeal this hearing was held today to decide whether there was an ” arguable case ” for an appeal.

Dr Chris Day won the right to appeal that some of the findings of the judgement were perverse, that the judgement failed to draw any inferences from the destruction of 90,000 emails and the failure to provide documents that would have helped Dr Day’s case. This in particular followed the disclosure in documents that under oath the chief executive, Ben Travis gave an untrue account about a board meeting and had hidden he had contacted other trust chief executives about Dr Day.

The judge seemed exercised that the trust despite the Care Quality Commission expressing concern about a press release which attacked Dr Day decided to do nothing about it and the judgement appeared to ignore this.

Andrew Allen KC

The judge also allowed the right of appeal for Dr Day about the way he had been treated as an employee and how events had unfolded at the trust.

What was not allowed was the right of Andrew Allen, the BMA’s funded lawyer, to cross examine the trust’s lawyer, Ben Cooper, about remarks he had made about Dr Day during the hearing. some of which he was forced to concede were not accurate. Mr Cooper was rescued By Judge Anne Martin from having to respond to Dr Day’s supplementary statement on this point and was further rescued by the EAT today. Coincidently today Mr Cooper was representing the retail giant Asda in a case next door to today’s hearing.

My Statement on Ben Cooper KC – DrChrisDay

 The Judge also blocked a ground of appeal relating to factual findings being made on whether MPs and the Press has been misled on Dr Day’s protected disclosures. Also blocked was Dr Day’s and his legal team’s clear request for a formal finding on whether deliberate concealment had occurred as part of Dr Day’s protected disclosures. It was made clear to the Judge these points were what the case was about.

Ben Cooper QC

Despite this the decision of a senior judge does call into question the judgement made by Anne Martin who it is now arguable made some poor calls -particularly avoiding the issue of the destruction of emails and withholding documents that should have been disclosed to Dr Day’s lawyers.

The judge also paid Dr Day a compliment saying by raising the dangers for patient safety caused by staff shortages in 2014 he was ” way ahead of his time.” This might suggest that judiciary is becoming increasingly aware about the state of the NHS and its effect on patient safety. Perhaps judges are seeing too many scandals reported in NHS trusts.

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London borough of Richmond and the Met Police deny historic child sex abuse after survivor’s predator gets jailed for six years

Keith Hinchliffe

Met Police says it was not a crime for council staff to proposition children for sex in 1984

Keith Hinchliffe, the child sex abuse survivor, who got his predator sentenced to six years in jail 40 years after he abused him for three years , is facing an uphill battle with the Met Police and the London borough of Richmond to get compensation or even recognition there was a problem.

The Met Police are describing his allegation that he was propositioned for sex by a member of staff at Grafton Close Children’s home as ” not a crime” and the council have employed lawyers and insurers to say it did not fail in its duty of care to look after him.

Keith’s abuser, Phillip Saunders, had open access to the children’s home where he took him out to sexually abuse him and the member of staff propositioned him when she invited him to her flat in return for saying she would help him leave the home early.

Documents show the Met Police has reviewed the allegations he made in 1984 which resulted in ” no further action” but came to the same conclusion again. The documents show that at first Richmond Council tried to say there was no evidence that he was at the home and then because he was not certain whether her name was Christine or Linda they could not trace anybody.

But the most damning finding was that the Met concluded that no crime existed in the first place.

The report said: “You stated ..that you had been propositioned but that the suspect had not touched you or physically sexually abused you. You stated that it was verbal comments only. I agree that crimes of such nature are fully within the public interest, however, there has to have been a crime committed for that interest to exist.”

Detective Sergeant Alex Woolley of the Met Police Child Sex Abuse Investigations Team, wrote to him saying: ”

“In relation to what happened you at Grafton Close, this report has been closed and classified as a “no crime”.
“Clearly the conduct of the member of staff is entirely unacceptable. However, we have to apply the law as it was at the time that the incidents happened. This happened before the Sexual Offences Act 2003 and so we have to consider what legislation is available to us in the 1980s.”
Keith Hinchliffe was very dissatisfied by the decision and has appealed to the London Mayor’s Office for Policing and Crime (MOPAC) for a review of the case at the end of October when Saunders was convicted. The office has accepted his complaint but warned him it could take 8 months to get a reply because of a backlog of complaints against the Met.

Richmond’s response has been even more negative. First they questioned whether he had ever been at Grafton and said there were no records showing he was there. Then by pursuing the issue with his local MP and a Freedom of Information request the South London Legal Partnership found a log confirming he had been admitted to Grafton Close and discharged six weeks later. But it said all the social work records at that time had been destroyed. It refused to release any documents on the Fernbridge investigation by the Met into child sexual abuse at Grafton Close home in 2015 which the authority did confirm it had co-operated with the police on the grounds that they were too sensitive because they contained details of third parties involved.

When he persisted in pursuing Richmond over this the council turned the case over to lawyers in Nottingham, Browne Jacobson, an Anglo-Irish firm, who cover business, government and health issues.

The firm in a letter this month set out to demolish Keith’s claims of negligence or breach of duty of care at Grafton Close. It cited case law to exonerate social workers who may be involved in his case and also said he had to meet stringent tests to bring any claim that the staff failed to protect him. One of them included he couldn’t produce documents to show the council’s policies at the time – since the council has destroyed all the records.

You can’t bring a negligence case if there was no duty of care -Richmond Council’s lawyers

The lawyers also said he was out of time to bring a case and they would challenge this in court. They were also sceptical of whether the conviction of Saunders would help. The lawyers wrote to him saying ” a claim in negligence cannot succeed if there is no duty of care in the first place”.

It goes on to say the council have neither admitted or denied the conviction of Mr Saunders but would need a certification of conviction or indictment.

The firm warned him they had agreed to represent Richmond if he brought a case and that he could incur substantial costs and he should take independent legal advice.

Since publication of the first blog I have been contacted by one other resident at Grafton Close suggesting there was a woman member of staff at Grafton Close who did sleep with at least one of the boys there. What Keith is exposing is a cess pit of behaviour which the Met and Richmond Council want to forget.

I don’t think Keith is going to give up on this so I expect there will be further developments. Watch this space.

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Exclusive: Child sex abuse survivor gets his predator jailed 40 years after he committed multiple sex acts against him in London and Buckinghamshire

Keith Hinchliffe. He contacted me and gave me permission to use his name to encourage other survivors to come forward and get justice in the courts and compensation.

Judge described him as ” an immensely impressive witness, honest, reasonable and composed under pressure”

A child sex abuse survivor has got justice 40 years after he was groomed and sexually assaulted by a paedophile who went on to commit other offences against boys in Holland and a girl in Kent.

Philip Saunders, 67, was sentenced to six years in jail, with the judge saying only a rule that sentences had to reflect the law in the 1980s stopped him from giving him an even longer sentence.

Keith Hinchliffe, now 54, was abused at Saunders home, in his car, in his office at night, at Wembley Stadium and his predator was given open access to Grafton Close children’s home in the London borough of Richmond to take him out to abuse him when he was put in care.. The abuse continued for three years starting when he was 12 until he turned 16. Saunders was 27 at the time.

His case raises questions again about the role of Richmond Council under Liberal Democrat control and the Met Police in the 1980s who took no effective action to stop paedophiles abusing children in the borough. Grafton Close is the same home where a Roman Catholic priest, Tony McSweeney, was jailed for three years for indecent assault after escaping justice for 35 years following a fresh Met Police investigation in 2015. Like Saunders, McSweeney was able to take boys out of the home with the help of John Stingemore, then the deputy manager of the home, who was already a convicted paedophile. Stingemore died before the case got to court. See my blog on this here.

Richmond on Thames Council sign

Keith reported the incidents to the Met police when he was at Grafton Close care home in 1984 and allegations that he had been propositioned for sex as a 15 year old by a woman staff worker at the home. The Met interviewed him and decided to take no further action.

Keith plucked up courage in 2019 to report the abuse again after seeing the BBC investigation into paedophile Jimmy Saville and went to the NSPCC who reported it to Thames Valley Police.

Unlike the Met, Thames Valley Police took his claims seriously and the case went to Reading Crown Court where Saunders tried to deny everything but he was convicted last October and sentenced in December.

The judge, recorder John Ryder, in his sentencing remarks in court, told the whole grisly story. He revealed that Saunders, after abusing Keith, went over to the Hague and sexually abused two boys in his care and was sentenced to two years and six months in jail. In 2005 in Maidstone he was jailed for four years for three indecent acts with a young girl, the daughter of his current wife.

Saunders got access to Keith and his family because he was his sister’s boyfriend for about a year. The judge described how he got Keith to stay overnight at his home in Langley and then asked him to sleep in his bed because he claimed the spare bed was broken. The abuse began overnight and then he was given expensive gifts. This included a microcomputer – rare in 1982 – a Raleigh bike and a Michael Jackson DVD, Thriller. He also exploited the boy’s passion for fast cars taking him to test drives and shows.

” unusually expensive gifts were to groom him for sex abuse”

As the judge said: “giving unusually expensive gifts coveted by an adolescent boy and exploitation of his interests were a means of grooming him to sex abuse.”

He also took pictures of him with an Instamatic camera naked or dressed up at his home, in his car, at work and at Wembley Stadium where he took him to see an American football match.

Keith told the Judge if he didn’t comply Saunders , who is six foot four inches tall, became violent.

The judge says he said: “If I didn’t do things, he would let me know. Arm behind back- pain” .”Rebuffed once and pinned to floor and decanter of scotch all over my face as punishment and made to pleasure him again.”

Other times he was plied with drink, forced to watch pornography and forced to perform oral sex on him.
These events made Keith feel both fear and shame and he started skipping school. The judge summed up his evidence as finding “relationships hard. No friends. Initial abuse hard, aftermath is life changing. Did not finish education. Rebelled. Hated the world and everything around me. Navigated life without education guidance and to relive events in court and answer challenges again and again – had almost broken him.” His changed behaviour led him to be put into care by Richmond council.

He was too ashamed to tell his family and feared his father, an ex merchant navy man, would take it out on him if he knew. He has now told his mother, his present wife and has children of his own and has a job as a furniture maker. But he told the police he now regretted never taking exams at school and getting a good job because of the constant abuse from Saunders.

The judge said:

“I found Keith Hinchliffe an immensely impressive witness, honest, reasonable and composed under
pressure about [a] sensitive and damaging experience. Impressive man.” He described him as an ” insightful and measured in expression”. “Trauma and fear and shame shaped his personality and altered [his] outlook on the world.”

The judge was highly critical of Saunders for trying to deny the whole story and showing no remorse for what he had done.

” You continue to deny any sexual activity at all with him.{You] told PSR author only interested in adult female relationships. That assertion is completely contradicted by the facts in the Holland conviction. I have no doubt on the basis of evidence I heard from KH at trial – he suffered substantial and serious psychological harm as result of your actions. {You] abused a position of trust in relation to him.”

The police interview with Keith revealed he partly came forward because he had seen in the media that perpetrators of historic child sexual abuse were now being caught and jailed.

Despite securing a conviction against Saunders he is now having to fight the Met and Richmond Council to get redress. They won’t admit they did anything wrong in the 1980s or had a duty of care towards him. In the second part of this grisly story I will be revealing their responses to him.

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How a past Wellingborough by election almost saw the nemesis of my career in journalism

Wellingborough By Election. John Mann of the Labour Party, canvassing outside the John White factory. ;November 1969 Pic credit: Alamy and Trinity Mirror

Tomorrow’s Wellingborough by-election brings back memories of an earlier by-election there 55 years ago which nearly ended my career.

The election was triggered by the death of the sitting Labour MP. Harry Howarth and was won by the Tory candidate Peter Fry a right wing populist who blamed Labour for the permissive society of the 1960s and later voted against joining the European Economic Community, the predecessor of the European Union. He died in 2015. His losing Labour opponent was John Mann, a local man, who with his wife Jean, a county councillor, was a stalwart of the local Labour Party. He is alive and we still exchange Christmas cards.

I was a young cub reporter, fresh from Warwick University, one of the first graduates to join the Northamptonshire Evening Telegraph, apprenticed at £16 and sixpence a week. I had that summer married my wife, Margaret. Aged just 22, I was young and enthusiastic and learnt my trade covering parish councils, magistrates courts and local societies.

Imagine my excitement when a by-election was declared in the autumn of 1969 in Wellingborough, a sleepy Northamptonshire market town, extended only by a Greater London Council estate which meant the town had a mixture of Northamptonshire and Cockney accents. I would be able to rub shoulders with the ” big boys ” – then they were mostly male – from the nationals coming to cover it. And indeed I did, meeting, I remember, Laurence Marks from the Observer and numerous journalists from the Mail , Express and the Daily Mirror.

Now Peter Fry being on the right of the party invited Enoch Powell to speak at a hustings meeting. I managed to get there – not to report- and bring my wife, than a teacher at a local infants school.

Powell did not repeat his infamous ” rivers of blood speech” on immigration made the year before but instead gave a rather dry speech on economics. But the audience had been infiltrated by local Young Socialists. They started heckling him and then my wife joined in. I decided as I was a reporter I should remain neutral and didn’t.

After the meeting we had some drinks with some of the national journalists who thought my wife had been brave and I didn’t think much more about it.

” You failed to control your wife”

The next day I discovered that the local Tory big wigs and Mr Fry had been in touch with the editor, Ron Howe, to get me the sack. My crime was ” I had failed to control my wife” at the meeting. I had not thought about that as I always regard my wife as an independent person and not supposed to be controlled by me. But it says a lot about attitudes in Wellingborough in the late 1960s.

But the editor decided not to sack me. Instead I was banned from the Conservative Club in the town for at least a year ( I didn’t mind that) and was not allowed to write about Conservatives. If I had been sacked my journalist career would have just been 15 months long instead of the 56 years today. I had escaped nemesis by a hair’s breath.

Wellingborough inner ring road scandal

I did redeem myself two years later. Wellingborough Urban District Council called a secret meeting of the whole council to discuss plans for six options for a new inner city ring road – these were the fashion in the early 1970s. One option involved demolishing 300 houses to make way for the road. A local Labour councillor decided this was too much and leaked all the proposals to me. It made the splash, the project was eventually buried and I won my first journalist award as reporter of the year on the East Midlands Allied Press group. I did get a summons to see to town clerk who was furious with me saying ” Who the hell do you think you are, you’re not working for the Guardian”. When I did six years later I was tempted to ring him up. My local editor backed me and in turn threatened the town clerk with national publicity for the cover up.

I then left the Northants ET as a qualified journalist and I got a job on the Western Mail in Cardiff. I suspected the Tory Establishment in Wellingborough were glad to see the back of me.

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Exclusive:Rishi Sunak delays appointment of new Parliamentary Ombudsman and throws the organisation into crisis

Sir Alex Allan, board member of the Parliamentary and Health Service Ombudsman. Pic credit: BBC

Email from Sir Alex Allan revealing problem removed from Parliamentary website after I made a press inquiry

Parliament and the Health Service will not have a new permanent Ombudsman from April because the Prime Minister has delayed approving a new replacement who anyway cannot start work at the office because he or she has to give notice to leave their present job.

Details of the crisis at the office are revealed in an email sent on January 29 from Sir Alex Allan, a senior non executive member of the board of the Ombudsman’s office, to William Wragg, Tory chair of the Commons Public Administration and Constitutional Affairs Committee (PACAC).

Sir Alex is a former high flying civil servant who chaired the Joint Intelligence Committee, and was the Prime Minister’s independent adviser on ministerial standards until 2020 when he resigned after Boris Johnson refused to accept his report on Priti Patel, the former home secretary, concluding that her behaviour was bullying.

The email pleads with William Wragg to contact Downing Street to resolve the problem as a matter of urgency.

His email warns:

“As a corporation sole, the organisation cannot operate without an Ombudsman in post. Any delay to the appointment puts the organisation at considerable risk. In particular because key casework decisions could not be taken it puts at risk all of the work to reduce the queue and improve service to complainants. Clarity of the timeline for both the permanent and interim Ombudsman
appointments is therefore pressing.”

A pre-appointment hearing - part of the normal appointment process - had been pencilled in by PACAC to quiz the new Ombudsman but that has been pit back and there is no date for a future hearing. The page announcing the future hearing on the website is now blank.

He goes on: “”I am pleased that the Panel, led by Philippa Helme, has identified a preferred candidate but I am concerned about the apparent delays since then. We have yet to receive confirmation that the preferred candidate has been agreed by the Prime Minister. “

Rebecca Hilsenrath, chief executive at the PHSO

Sir Alex says the board’s preferred solution is to appoint an interim Ombudsman and suggests Rebecca Hilsenrath, the current chief executive who moved there from the Equality and Human Rights Commission, would be the ideal candidate.

But Whitehall has not even approved this. He writes: “We have yet to receive confirmation of this, despite the urgency, which is making it difficult for the organisation to properly plan for leadership change.”

The crisis facing the Ombudsman’s Office raises a whole of questions which I tried to put to them.

This includes questions like whether Rebecca Hilsenrath, if appointed as an interim, will be able to announce case decisions affecting complaints about hospitals and the NHS, or will they have to wait until they have a permanent appointment?

From Sir Alex’s letter it is also clear if neither people are approved by Downing Street and the Cabinet Office, the office would cease to function altogether until this was sorted out.

The impasse could also affect the timing of the publication of the final report by the outgoing Ombudsman, Rob Behrens, on maladministration in 50s women’s delayed pensions. WASPI have been waiting years for its publication and have seen the draft report which has already been leaked on this website. See the blog here.

A PHSO spokesperson said:

“The process to appoint a new Ombudsman is ongoing. We are in discussions about interim arrangements should they be needed. Our important service for the public continues.”

A spokesperson for PACAC said the committee could not comment but the original pre appointment hearing had been scheduled for last month but because they had not had confirmation from the Cabinet Office that the government had approved the appointment no date was fixed. The email should not have published on their website which is why it was taken down. This suggests that Rishi Sunak has been delaying a decision to approve the appointment for weeks.

For those interested the text of the email is published below:

From the Senior Non-Executive, Sir Alex Allan KCB
Sent by Email Only: pacac@parliament.uk
29 January 2024
Dear Mr Wragg,
I am writing to convey my concerns about the slippage in the timetable to appoint a new
Parliamentary and Health Service Ombudsman (PHSO) and to ask for your support, as Chair of the
Public Administration and Constitutional Affairs Committee, in raising these concerns with No 10.
I am pleased that the Panel, led by Philippa Helme, has identified a preferred candidate but I am
concerned about the apparent delays since then. We have yet to receive confirmation that the
preferred candidate has been agreed by the Prime Minister. That meant that the planned preappointment scrutiny hearing had to be cancelled and has not been refixed.
I am aware that, due to the preferred candidate’s notice period, there will be a need to appoint an
interim Ombudsman and that the view remains that this should be Rebecca Hilsenrath, Chief
Executive Officer at PHSO. We have yet to receive confirmation of this, despite the urgency, which
is making it difficult for the organisation to properly plan for leadership change.
As a corporation sole, the organisation cannot operate without an Ombudsman in post. Any delay to
the appointment puts the organisation at considerable risk. In particular because key casework
decisions could not be taken it puts at risk all of the work to reduce the queue and improve service
to complainants. Clarity of the timeline for both the permanent and interim Ombudsman appointments is
therefore pressing,

I have written to Baroness Neville-Rolfe to convey these concerns and I would be grateful if you
would consider raising them with the Prime Minister’s office.
Yours sincerely,
Sir Alex Allan

Senior Non-Executive Director

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How the toxic management of a health trust and law firm Capsticks got rid of a senior nurse whistleblower

Thurdy Campbell

A former senior nurse at Queen Elizabeth Hospital, Woolwich has come forward with a fresh tale of the toxic management at the Lewisham and Greenwich NHS Trust and their treatment of whistleblowers in the wake of the tribunal verdict involving staff nurse Francisca Holmes. Francisca lost her case against the trust management over her treatment but the judge ruled she had genuine whistleblowing concerns when she was told of a patient found dead in Ward 22.

This is the same health trust still involved in a ten year battle with Dr Chris Day,  a junior doctor, who in 2014 brought a still on going case on two ” avoidable deaths” in their intensive care unit. It is the same trust where a senior communications director deliberately destroyed 90,000 emails that could have been used in Dr Day’s defence during a tribunal hearing and escaped censure from the presiding judge.

Thurdy Campbell, a black senior nurse of Jamaican nationality, had worked for 22 years at the hospital as a senior sister in their accident and emergency department and manager of combined wards 22 and 23. She was dismissed on 17 May 2022.

Her grievance letter claims: “I was subjected to the following: work place mobbing, severe episodes of
harassment and discriminative treatments, miscarriage of justice , coercive control, defamation of character, endangered working environment , abuse of power of position for personal gain and recrimination after making a series of protected acts and qualifying disclosures to NMC [Nursing and Midwifery Council]25 May 2021.

Senior party members from the Lewisham and Greenwich NHS Trust Kelly Lewis-Towler, director of operations for acute and emergency medicine; Meera Nair ,director of people and board member, Victoria Tyler ,head of employee relations; HR Team and Investigation Managers colluded in wrongdoing by protecting the perpetrators and subjected me to series of detriments.”

Some of the managers she accuses appear in the same case as Francisca Holmes such as line manager Rodney Katandika and Ann Marie Coiley, the director of nursing.

Rodney Katandika

Matters came to a head when she was manager of the new combined Ward 22 and 23 – the ward where Francisca Holmes was told that an elderly patient was found dead. She raised the issue of patient safety but had no serious response. Six months after this incident Thurdy sent a further email saying “Clinical concerns relating to issues affecting patient’s safety, staffing, staff well-being and the working environment of Ward 22” escalating this to senior line management. Straight after this the trust launched a disciplinary hearing against her leading eventually to her dismissal the following May.

Kelly LewisTowler director of operations for acute and emergency medicine

She was certainly a thorn in the side of senior management. An internal email from Kelly Lewis-Towler to other senior managers, sent on 28 July 2021 accuses her of intimidation and claims senior staff were ill with workplace stress, declining to return from holidays, and claiming she cannot adequately support them and is facing ” a mass exit of staff”. All because she raised patient safety issues. She turns this on its head by saying patient safety is at risk because of the behaviour of Thurdy.

It is no wonder that during Francisca Holmes’ tribunal the trust did not produce her as a witness, even though she was well placed to comment on the situation since she was ward manager where the patient death happened because it would have revealed her warning of patient safety and provided evidence to the judge of bullying of Francisca by other senior staff.

Capsticks role in the trust

Thurdy’s grievance letter also exposes another worrying feature. Not only does Capsticks have a role as the trust’s lawyer to refute Thurdy’s claims at the employment tribunal but they have a major investigating role inside the trust for handling claims and disputes. So the firm has advance notice of any trouble coming managment’s way from staff and can intervene to help refute it and be in poll position should the person takes the trust to a tribunal. The firm are basically judge and jury in whistleblowing cases at Greenwich and Lewisham NHS trust.

Queen Elizabeth Hospital, Woolwich

Worse than that the grievance letter reveals that Capsticks attempted to force Thurdy to sign a non disclosure agreement – not as part of a normal procedure to get a settlement – but while the firm were involved in the internal investigation. Fortunately she resisted or otherwise you would be banned from reading about this case.

Thurdy lost the first round of employment tribunal cases and is awaiting the result of an appeal.

Her dismissal also nearly led to her being evicted from her home. She now has got a new job at less pay than in the NHS but in a much better enviornment.

My final point is that given the current state of the NHS it can ill afford to lose experienced nurses and doctors by maligning them in whistleblowing cases – like Thurdy and Francisca – and Martyn Pitman, the popular and competent obstetrician in Hampshire and Dr David Drew at Morecambe Bay. That’s why the treatment of whistleblowers needs urgent reform.

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I

Why does the DWP want the personal documents of the six complainants over 50swomen pensions when it has decided to refuse to pay them?

Rather late in the day the Department for Work and Pensions has requested personal documents from the six ” test case” complainants representing 3.5 million 50s born pensioners seeking compensation for maladministration.

This is the latest twist in the long running saga of the 50swomen fight for compensation which has taken seven years without a penny being paid out.

Having been contacted by some of the six women who are puzzled why the DWP should want such information and are not getting any adequate explanation from the DWP or the Ombudsman’s office. The request has come from the Parliamentary Ombudsman who is seeking their permission to hand over files that contain the personal information. The six are not supposed to confer with each other.

Rob Behrens Parliamentary Ombudsman

They have good reason to be puzzled. For the confidential submission to the Ombudsman from the DWP says the ministry has already decided to give them nothing. A section of their long submission addresses the problem that if it decided they should have some money why they don’t qualify for any financial redress. It goes through each case and tries to demolish the grounds under the partial maladministration found by the Ombudsman for the women to get anything. The documents it is seeking only apply to the partial maladministration found by the Ombudsman covering some 28 months Rob Behrens decided the ministry should have informed the women. So the Ombudsman will not pass to the DWP the full documentation from those who wanted the maladministration to cover the whole period after the 1995 Pensions Act was passed.

The confidential submission from the DWP does not accept that any of the six complainants are entitled to compensation. It rejects blanket payments to all saying ” we struggle to see how a uniform approach to the level of compensation has any validity when the individual situation of the complainants are all very different.”

It goes on to demolish claims of ill health, lack of money and financial loss are anything to do with the time the complainant received notice of the delay in their pension, blaming other factors for their distress.

It blames three of the complainants for not taking enough action to sort out their finances. It accuses two of them who said they would have kept working if they had known about the delay earlier, of failing to find jobs once they knew.

“It is very difficult to conclude that these complainants missed an opportunity to improve their financial situation because they did not take the action they claim they would have taken.”

It also rejects claims of ill health were caused by the delay in finding out that the pension age was going to rise.

“Four complainants described physical symptoms they attributed to their financial position. Several of the complainants were in difficult financial positions regardless of their not knowing about the increase to State Pension age.”

The final conclusion is: ”it is clear that the complainants simply needed to undertake more research in preparation for their retirement, especially considering that four of the sample group took early retirement and have not provided any evidence that they had conducted any research or retirement planning prior to making their decisions(Retirement years: 2010, 2006, 2005 & 2009). If they had requested a forecast and
planned, they would have had plenty of time to react instead of retiring.”

Table in DWP submission suggests Ombudsman was asking for very little compensation anyway

The report also includes a table which seems to suggest – before the Ombudsman made his provisional decision to make no awards for compensation but to leave it to Parliament- that the levels of compensation would be low- a maximum if £450 and in some cases nothing.

Ombudsman’s provisional compensation recommendations according to the DWP.

As for personal details the DWP submission already contains an annexe with a lot of personal details of the six complainants which makes it all the more confusing why it should want more. I am not publishing the details to protect their privacy.

It strikes me that people need to question more why this extra information is needed when the department has so much already.

It must be coincidence that this request has come at the same time as Mel Stride, the works and pensions secretary, is facing litigation from CEDAWinLAW, a campaigning group for women, calling for mediation with the DWP to end this long saga.

It is time the Parliamentary Ombudsman and the DWP were more open about their agenda rather than hiding behind obfuscation and secrecy. I seem to be the only person probing what is going on.

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How the St Georges, St Helier and Epsom Hospital Group fixed the dismissal of whistleblower cardiologist Dr Usha Prasad

St Helier Hospital

After my blog on the double standards of the Epsom and St Helier University Hospital Trust over its treatment of whistleblowers which included references to Dr Usha Prasad, I received an email from the communications team of the hospital group.

According to the team I had got everything wrong. The whistleblowing case had absolutely nothing to do with her dismissal. They said: ” It is not correct to say Ms Usha Prasad was dismissed for raising patient safety concerns. A disciplinary panel concluded that she should be dismissed for competency grounds, concerns around her practice/conduct and because relationships with key colleagues had broken down. This decision was upheld on appeal.”

Technically they are correct. But if you delve deeper it shows that this disciplinary panel was a completely flawed process – ignoring vital information and chaired by a person whose integrity had already been called into question and falls into a management playbook used by other trusts to get rid of troublesome doctors who raise unwelcome concerns about patient safety.

Even the conclusion of this disciplinary panel used a fake term. The chair concluded that she was ” unfit for purpose”. There is no such term in English employment law – a system can be ” unfit for purpose” but an individual cannot. And this has been raised at the highest level in NHS England by colleagues of her when they met Professor Stephen Powis, the national medical director, who could not explain such a term applying to an individual doctor.

Then there is the issue of competency. The big flaw in this is that after she raised her protected disclosure on patient safety the trust sent 43 complaints about her practice to the General Medical Council .These were organised by Dr James Marsh, then medical director of the Epsom and St Helier University Trust now Deputy Group Chief Executive Officer of the St George’s Group.

Dr James Marsh

Dr Marsh chose close colleague Dr Peter Andrews, a fellow renal physician who worked on the same ward, to investigate the claims, and Dr Ian Beeton, a cardiologist in private practice at nearby St Peter’s Hospital as an “independent” expert. Dr Beeton works with Dr Marsh’s wife, a radiologist at the same hospital. They asked Dr Richard Bogle, the head of the cardiology at the Epsom and St Helier Trust, to file the complaints who also works closely with private cardiologist Dr David Fluck at St Peter’s Hospital.

When it came to the disciplinary hearing the trust brought in Dr David Fluck to sit on the tribunal to judge Dr Usha Prasad. He also worked on joint projects with Dr Marsh.

I leave you to judge whether this was a genuinely independent investigation without any conflict of interest. But when the complaint went to the General Medical Council and was seen by a genuine independent cardiologist in Teesside and formerly at the world famous Papworth Hospital every complaint was thrown out. In fact I am told the GMC looked at the eight most serious complaints and decided there was nothing to see. And not only was it thrown out by the GMC , it decided to validate Dr Prasad as competent to work in any hospital in the UK for the next five years.

This GMC ruling was brushed aside by the disciplinary hearing and ignored by the judge when it came to an employment tribunal hearing later. The only clue came at the tribunal hearing when Dr James Marsh claimed that the trust had higher standards than the GMC. Frankly this was insulting to both the GMC and the eminent cardiologist who thought differently.

The second charge against her is that she couldn’t work with colleagues. Certainly relations with Dr James Marsh did deteriorate over her decision to say an elderly patient who died because the trust did not act on a serious heart condition was an ” avoidable death” and should have been notified to the coroner and the Care Quality Commission. Dr Marsh wanted this conclusion struck out and she refused to do it.

But if this is correct this would apply elsewhere and it doesn’t. Her work at Pinderfields Hospital in Yorkshire and at St George’s is praised by the hospitals and there have been no complaints about her relations with colleagues.

Dr David Ward

Dr David Ward, a close colleague of hers at St George’s, said this: ” I am pleased to say that I worked alongside Dr Usha Prasad when she was a visiting Consultant Cardiologist at St George’s Hospital (now part of the united Trust with Georges-Epsom- St-Helier or GESH). I found her to be collegiate, knowledgeable in general cardiology, skilled in her specialised areas (echo, heart failure etc). She was well-liked by all staff with whom she worked (catheter lab, echo). I (or anyone in the cardiology department at St George’s) never had any concerns about Dr Prasad’s clinical skills or competence and I find it most surprising that St Helier have retrospectively (for that it what it amounts to) found reason to question her abilities, coincidentally or not, after she had raised concerns about patient safety. I suspect this, also known as whistleblowing, is the underlying motive for the profoundly vengeful and unjustified response by the Trust.”

Claire McLaughlan

Finally there is the question of the disciplinary hearing itself. It was chaired by Claire McLaughlan – a profile of her is here – who ran into trouble with a judge at a hearing with cardiologist Dr Mattu, who won his case, for omitting evidence and over an interview for Lewisham and Greenwich NHS Health Trust with whistleblower Dr Chris Day, whose case is still continuing. He found the record of the interview with him had been altered, missing key points. As he had a secret recording of it, she had no alternative but to apologise and change back the record.

One final point. Dr Usha Prasad told me the former CEO of the Epsom and St Helier Trust, Daniel Elkeles ( now chief executive of the London Ambulance Trust) was prepared to “stop” the disciplinary hearing if I was prepared to drop “all you have against the trust; an ET case of whistleblowing detriment and harassment, discrimination”. One wonders how many back door deals take place over patient safety.

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The double standards on whistleblowing by Epsom and St Helier University NHS Trust

Epsom Hospital

UPDATED: Since the publication of this blog the communications team of the St George’s, Epsom and St Helier Hospital Group have responded. It says:

It is not correct to say Ms Usha Prasad was dismissed for raising patient safety concerns. A disciplinary panel concluded that she should be dismissed for competency grounds, concerns around her practice/conduct and because relationships with key colleagues had broken down. This decision was upheld on appeal.

I shall be publishing a blog shortly on how this decision came about and how it was plainly unjust and directly aimed at ruining her career as a doctor.

An extraordinary missive has come to light from the leaders of the Epsom and St Helier University Trust ( now part of the St George’s, Epsom and St Helier Hospital Group) on whistleblowing.

The letter was sent to all staff to encourage them – that they will be safe if they disclose any unsafe practice or patient concern at the two hospitals. Indeed it says they shouldn’t hesitate to do so.

Ostensibly this followed the scandalous murders of babies at the Countess of Chester hospital which led to nurse Lucy Letby being sent to prison. The management of that hospital behaved appallingly threatening any doctor who raised the issue to cover it up and there will now be an independent inquiry.

What the letter doesn’t tell you about is the real behaviour of the top managers of that trust - its authors, chair Gillian Norton and chief executive , Jacqueline Totterdell – if anyone dares to report if something is wrong.

Dr Usha Prasad and the previous chief executive, Daniel Elkenes in better times

For this letter came out just six days after the trust were planning to land their biggest whistleblower, former consultant cardiologist, Usha Prasad, with a £180,000 costs bill for daring to raise the case of an ” avoidable death” of a heart patient at the trust and claims of racial and sexist discrimination. See hearing here.

Usha Prasad, who was dismissed by the trust, has had years of fighting the top management through employment tribunal hearings. The trust has spent a small fortune of taxpayer’s money employing battalions of lawyers to prove her wrong. The two top officials have been deaf and blind to any appeal on her behalf for reinstatement, including a letter from the chair of the British Medical Association.

Jaqueline Totterdell – chief executive

Worse than that the lawyers led by Jessica Blackburn from Capsticks and Nadia Motraghi KC, from Old Street Chambers, have continually derided her attempts to defend herself. Jessica Blackburn described her whistleblowing claim as ” unmeritorious” in correspondence and Nadia Motraghi, described her case having ” no prospect of success” during the latest cost hearing which led the judge to order her to pay £20,000 in her absence. She also painted a picture of her making a fortune as locum -based on no recent evidence- and appeared to be an expert on London house prices to justify her paying the bill.

Jessica Blackburn rushed to send her the bill only for another judge to stay the payment as Usha Prasad, a brave fighter, is to appeal the original judgement against her later this year. The trust are still charging interest at a daily rate while she appeals.

So if I were an employees of the trust I would be beware of the silken and siren tones of the letter below and think very carefully before reporting anything to the top management. Think instead of the fate of Usha Prasad.

This is a serious shame because the sentiments in the letter are fine but the reality is rather different. I am afraid I think this is more a public relations exercise than really the top management being committed to real change. I fear reputational damage always outweighs concerns about patient safety.

Read the text of the letter below:

Dear colleagues

The news of Lucy Letby’s crimes has shocked us all. These acts were a profound betrayal of patient trust, and we hold in our thoughts all those who have been affected.

We welcome the independent inquiry that will take place to identify every lesson that can be learned and to do all possible to prevent anything like it happening again.

While dreadful events like this are thankfully extremely rare, this is a stark reminder of the vital importance of us all feeling safe and confident to speak up, raise concerns, or whistleblow if we are worried about something.

We are all crucial in making sure our services run safely for our patients. It’s so important that every one of you – whatever your role – feels safe and confident to raise concerns if you have any worries. We want you to know that we will always take these seriously and you will not get into trouble for speaking up. If you feel you’re being treated differently for doing so, let us know and we will act as necessary. If you have something to say, please don’t hesitate.

Our responsibility doesn’t end with speaking up; it extends to listening to concerns and addressing them. Really listening and responding in the right way to the concerns of patients, families and colleagues should be an integral part of how we work and support each other. We know that sometimes when you raise concerns things don’t happen quickly enough, and we are introducing new measures to improve this.

In the meantime, how we respond to incidents will be strengthened across the NHS with the launch of the new Patient Safety Incident Response Framework (PSIRF) from September. It will increase opportunities to learn and improve, and for closer working with those involved.

We have a Raising concerns at work policy with more detail on the process. In summary, if you ever have concerns there are several ways you can report these, including through your manager or lead director, our Freedom to Speak Up Guardians, or, if you feel it cannot be resolved internally, organisations external to the Trust.

And of course, you can speak directly to us, or any member of our executive team or Board – we are here to listen and act as necessary on what you say.

We are sure that many of you will have found these recent events upsetting, and if you would like to talk to someone please do reach out to your line manager or to our staff support service – email esth.staffcounselling@nhs.net  or call (number deleted)

Thank you for everything you do every day to keep our patients and families cared for and safe.

With best wishes,

Gillian Norton, Chairman

Jacqueline Totterdell, Group Chief Executive

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