The tragic death of a talented and hard working ITV news editor and the dramatic inquest that fell short of providing answers

Teresa McMahon Pic credit Linked In

Coroner Mary Hassell now facing bereaved members of two families unhappy about the way she conducts inquests

Teresa McMahon was a well liked news editor for ITV’s Granada Reports who had a first class honours degree in journalism and was based in Salford. From humble beginnings she was rated by colleagues as ” a highly competent news editor, who had worked on and overseen – some of the biggest news stories including the Manchester Arena terror attack, the coronavirus outbreak and Tyson Fury’s world heavyweight championship win.”

Over three years ago she was found hanged at her home in Little Holten, Salford and it took until last week for an inquest to be held. What emerged is that the police “investigation” into her death, the pathologist’s report and the conduct of the coroner who heard the case, Mary Hassell, fell well short of the professionalism and unbiased news values Teresa McMahon had practised during her life.

The hearing itself did not start for an hour after lawyers for Lorna McMahon requested an adjournment because she had not received all the documentation she needed, had no confidence in the robustness of the process and thought her rights to participate compromised procedures under Section 2 of the European Court of Human Rights legislation particularly in relation to domestic abuse.

Michael Etienne Pic credit: Garden Court Chambers

Her lawyer, Michael Etienne, from Garden Court Chambers, who acted pro bono, highlighted concerns that coroners did not pay enough attention as to whether domestic abuse by a partner or ex partner led to suicide and cited previous cases. He told the coroner ” the inquest will (or at else is very likely to) fall short in its primary duty to provide a full and fearless inquiry into these important matters.”

All this was rejected by Mary Hassell, the coroner who insisted she would conduct a frank and fearless inquiry.

The hearing had already been moved from Manchester West coroner’s court to Inner London because of a conflict of interest and concern about the involvement of Greater Manchester Police. A senior coroner had recused himself from hearing – hence the delay in hearing the case.

Mary Hassell ” suicide verdict” Pic credit: Archant

Mary Hassell decided that it was a suicide and ruled that there was no coercion or control by her ex partner Robert Chalmers that led to her death.

Mohammed Bashir – no ” Silent Witness” material

For her the star witness was Pathologist Dr Mohammed Bashir. He insisted that the ligature around her neck was consistent with hanging and not strangulation but he knew nothing about her complaint about domestic abuse and said there were no other marks on her body. Extraordinarily he had taken no photos when he examined the body and his evidence was partly contradicted by the policeman who went to the scene who noted bruises on her breast and biceps. Certainly Dr Bashir would not have qualified for a star role in ” Silent Witness.” He was no Dr Nikki Alexander and Lorna McMahon complained that the body had not been examined by a forensic pathologist.

This lax approach was compounded by the so called investigation by Greater Manchester Police. Detective Chief Inspector Gareth Humphries who arrived on the scene and immediately ruled out murder. She was already dead and it was Robert Chalmers, who snapped the cord. Her brother Bernard, who was also there, confirmed that Chalmers had done it by himself,

No pictures taken by pathologist or police

Extraordinarily again he did not take any pictures either and apologised to the coroner for not doing so. “Policy at the time was to take photos if you think there’s a crime. I did not think there was a crime at the time. I could have accessed the digital camera and I did not. I wish I had. If I had, you would have got photos for the answers you seek and I apologise that I did not.”

Instead he read her journal which he found in the bedroom where she expressed her loneliness, lack of contact with her daughter, and a list of complaints about the way her ex Robert Chalmers had treated her.

But only three weeks before this she made a complaint about domestic abuse to a police constable under Clare’s Law and was wrongly told that she had no right to find out whether he ex had convictions for violence. She then withdrew the complaint and police found that they had given her the wrong advice but could not contact her to tell her.

A lot of this came out during the hearing because of persistent questioning by Lorna McMahon not the coroner. She ended up being told off because the coroner did not think her hearing should be an inquiry into the police.

Her ex, Robert Chalmers, was supposed to give evidence but did not turn up. Mary Hassell issued an arrest warrant and he was taken by the police from his home to Bolton Coroner’s Court where he had to give evidence. He is a NHS estates manager working for the trust in Salford.

Her ex was nervous and unprepossessing

He emerged as a nervous, unprepossessing character, replying with monosyllabic answers and denying he was in any way responsible for her death. His only concession was that their relationship was ” volatile” – an under statement given neighbours had witnessed shouting, him being thrown out of her flat, and she tearfully sitting outside her house with her head in her hands. He also denied that he alone had snapped the cord contradicting her father’s statement.

Her father did not give evidence in person either but the coroner accepted a statement from him as he said he was to ill to attend. He painted a sad picture of his daughter being caught up in an alcohol fueled relationship with a man was not good enough for her. But it was also revealed that this man had been his best man at his wedding and he had known him for 25 years.

When his sister, Lorna, complained she could not question him, Mary Hassell accused her of preventing him coming because she had damaged his health by her attitude towards him. It was clear brother and sister did not get on but a coroner should be above that.

The final indignity was a decision by the coroner to first vet Lorna’s statement to the hearing and then ban most of its contents. Her reason was that coroner’s hearings were not a place where either side could try to influence a coroner’s verdict. To my mind this was preposterous. It was obvious that Mary Hassell was a very strong minded woman and the idea that anybody could influence her in any way was absurd. She may even have made up her mind before the full hearing.

I suspect the real reason is that she did not want any more criticism of Greater Manchester Police in public or more details about the behaviour of Teresa’s ex including his past, particularly as this hearing was well covered by the press and TV.

Lorna McMahon (far left) and Dorit Young ( second from right) demonstrate outside the coroner’s court

And it is not the first time she has silenced a bereaved relative. Lady Dorit Young was similarly treated over the death of her only daughter, Gaia. That is why there was a small demonstration outside the coroner’s court whereby Lady Young and her supporters and Lorna combined to protest. You can read about their case on https://truthforgaia.com/ and an earlier blog by me here.

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Jocelynne Scutt leads charge for CEDAWinLAW at APPG on 50s women pensions

Jocelynne Scutt

The All Party Parliamentary Group on 50swomen pensions finally heard from CEDAWinLaw about what they want to see the Government do about responding to compensation for the 50s women deprived of their pensions for six years.

Until this month the only organisation allowed to approach the group were WASPI and their lobbyists Higginson Strategy. The meeting was in private. An attempt to allow me to attend was banned by the chair, Rebecca Long-Bailey, the Independent MP for Salford, on the grounds that none of the other meetings had been open to journalists.

However I was not to be put off by that and have now managed to piece together who was there, what they said and how they were received.

The two main speakers were Joanne Welch, who organises CEDAWinLAW and Jocelynne Scutt, the former Australian judge, author of a report on the discriminatory nature of the treatment of the 3.6 million women and chair of the people’s tribunal, that examined the issue.

Their arguments will be familiar to my readers – seeking mediation with the government to decide the level of compensation rather than accepting the guidelines by the former Parliamentary Ombudsman, Robert Behrens, for limited compensation for partial maladministration. They were also given a strong briefing from Jocelynne Scutt on the direct and indirect discrimination against the women. She also welcomed Sir Keir Starmer’s commitment to using civil procedures such as mediation to end disputes – though the government is silent about doing this for 50s women.

What was clear to the group was this was the first time they had been told what CEDAWinLAW stood for – including a suggestion that the money could be paid in a lump sum and tax free over five years on top of their pension.

Of course the government does not want to get into such talks and would rather keep postponing making any payments.

Sir Julian Lewis MP

Here the strongest condemnation of this government’s approach came from Sir Julian Lewis, the Conservative MP for New Forest East.

He said at the meeting that the treatment of 50swomen was rather similar to all other cases where the government owes large sums of money in compensation – likening the delay in reaching a settlement to those seeking compensation in the contaminated blood and sub postmasters cases.

” The government wants to spin it out as long as possible hoping that people will get disheartened and give up or will have died by the time they can get any compensation.”

He said last night: ” The delay is equivalent to asking these poor old ladies to wait to end the both the First and Second World Wars for payment. The six year delay on payment of their pension is equivalent to the time the UK spent fighting each of the two world wars.”

Rebecca Long-Bailey MP: Official Portrait. Pic Credit: Chris McAndrew UK Parliament

So who did turn up to hear the case? Present in person as well as Sir Julian Lewis were Labour peer Lord Bryn Davies of Brixton; Ian Byrne, Independent MP for Liverpool, West Derby, who joined Dr Scutt when she presented a letter and petition to Downing Street earlier this year; Ruth Jones, Labour MP for Newport and Islwyn and Adrian Ramsey Green Party MP for Waveney. Five other MPs sent their personal assistants to the meeting. They were Chris Bloore, Labour MP for Redditch; Bell Ribeiro-Addy, Labour MP for Clapham and Brixton Hill; Mary Kelly Foy, Labour MP for the City of Durham; Kate Osborne, Labour MP for Jarrow and Gateshead East and Aspana Begum, Independent MP for Poplar and Limehouse.

The delegation did feel they had a fair hearing and Rebecca Long-Bailey praised them for giving such a clear description of their aims and promised to take their views on board. We shall see.

For those wanting more detail Jocelynne Scutt was initerviewed on Salford City Radio by Ian Rothwell this week and outlined a similar case there. This is the local radio station whose MP is Rebecca Long-Bailey, where I also have appeared on a number of occasions.

The interview is below.

Joanne Welsh has a five minute call for mediation on YouTube which you can hear below

We now await development but don’t hold your breath for an early resolution.

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How Claire McLaughlan got promoted to review Lucy Letby in 2016 two years after the NHS was told she had to apologise for distorting whistleblower Dr Chris Day views in a major health trust investigation

Claire McLaughlan

Her role in the Lucy Letby case comes out in a savage cross examination at the Thirlwall inquiry

Claire McLaughlan may not be nationally known but has great influence in the NHS. She has become the “go to” person when health trusts want to deal with what they see as troublesome doctors raising inconvenient issues such as patient safety and helping trusts to discredit whistleblowers who do this. Her career has included being head of fitness to practise at the Nursing and Midwifery Council and as associate director at the National Clinical Assessment Service. Her work for NHS also includes being a lay member of the Performance Advisory Group and chair of the Performance List Decision Making Panel, which assigned people to internal NHS inquiries. . For more information I have written up her profile here.

She gave evidence last week to Lady Justice’s Thirlwall Inquiry, which is investigating what went wrong at the Countess of Chester hospital that led to the murder of babies by nurse Lucy Letby. She claimed she has great expertise in examining doctors, dentists, pharmacists and nurses behaviours and attitudes when they were facing complaints.

Lucy Letby Pic credit: BBC and Cheshire Constabulary

She was called to the inquiry as a lay reviewer appointed by the Royal College of Paediatrics and Child Health. She was asked to review the maternity department at the Countess of Chester Hospital. She was part of a team led by Dr David Milligan, a retired neonatal paediatric consultant; Dr Graham Stewart, a paediatrician from Glasgow and Alex Mancini, a neo natal nurse, representing the Royal College of Nursing.

The review, invited by the Countess of Chester medical director, Ian Harvey, came before the involvement of the police but after consultants who suspected Lucy Letby had been threatened by the management after they raised concerns.

Given her evidence that at one stage she was in a position to review 300 doctors including their competence while she was at the National Clinical Assessment Service it is rather remarkable that in two cases covered by this blog – Dr Chris Day, then a junior doctor at Woolwich Hospital and Dr Usha Prasad, a cardiology consultant at Epsom and St Helier Trust(now combined with St George’s), she has a history of distorting facts to the detriment of their careers. More of that later.

At the Thirlwall inquiry, Ms McLaughlan was skewered by the experienced barrister, Nicholas de la Poer, from New Park Court chambers who previously appeared at the Manchester Arena bombing and Grenfell Tower inquiries. In many cases, she couldn’t recall or answer his persistent questions.

Nicholas de la Poer KC Pic Credit: New Park Court chambers, barrister for the Thirlwall inquiry

From the start he challenged her about her statement that she was a “non practising barrister” – and what that meant she could have practised as a barrister in the past. He pointed out Sue Eardley, the head of health policy at the Royal College of Paedriatrics, “appears to have ascribed some considerable significance … to the fact that you were a qualified barrister when being asked about your experience of legal process. In fact, is this fair: your experience as a barrister would not have involved you engaging in any legal process,” he suggested.

His questioning effectively revealed that she had given a misleading impression to the Royal college in 2014 particularly as she had to change her description to being an unregistered barrister in later years.

She could not answer why the person who engaged her for 14 reviews for the college from 2014 had that impression.

It then emerged from her and other witnesses that prior to the review coming up to the Countess of Cheshire the team were never told that consultants had raised complaints that babies there could have been murdered. It was sprung on them 12 hours after they arrived.

This is significant because a review by a Royal College cannot take place if there is suspicion of misconduct or criminal behaviour. It has to be cancelled immediately but it wasn’t.

Claire McLaughlan’s response to this was that while doctors had raised this possibility, people said that Lucy Letby was a good nurse, therefore it should not have been cancelled. She later went on to attack one of the consultants who did.

“Well it is possible to be a good nurse and murderer?” was the lawyer’s response. She also claimed she was given false assurances by the trust.

Lack of empathy for the parents of the dead babies

The questioning was also revealing about Claire McLaughlan’s views on her role of safeguarding patients and the public interest. When quizzed about that she claimed she had a wider role and unlike other witnesses never expressed regret about the babies’ deaths and the effects on the their parents. She was rather vague about her own safeguarding training.

When it came to the crunch about the doctor’s concerns about the deaths of the babies she depicted Dr Steve Brearery’s concerns as a personal rather than a professional judgement. Cross questioned by the lawyer she insisted:

“In my opinion I cannot speak for the whole team. This was the personal view, feelings, interpretation of
one person regarding Ms Letby, it was not based on fact and was uncorroborated. Even now I would not consider his view as objective or impartial as he was too involved, too close to the situation and had a conflict of interest.”

She went on to attack him for preparing a rota sheet showing who was on when a baby died.

“It’s not normally the role of somebody of that doctor’s status and experience to have any involvement,
is my understanding, in the rostering of staff. And therefore I would not have — I wouldn’t have called it
his professional role for him to take on the analysis that he apparently did of those rosters.”

Later when questioned by Lady Justice Thirlwall herself she claimed the document could have been manipulated because she had not seen the source of the material.

It was also revealed that she tried to get the report for ” balance” to say that some of the babies died because of congenital problems without any medical knowledge- but this was not included.

Frankly her evidence seems to betray a prejudice against doctors, a lack of empathy for patients, and it was obvious that her preferred solution would have been to treat it as an internal disciplinary matter run by the human resources department. This would have chimed with what the trust wanted to do as one non executive director said to ” contain it.”

She also seemed to suffer a loss of memory and recall about what documents she had seen and conversations that had taken place. There was also a rather bizarre incident about how she got hold of Lucy Letby’s telephone number. She couldn’t explain why and thought someone else might have put it there.

She has previous form with other doctor’s and consultants. One of the most egregious cases involves Dr Chris Day a whistleblower who is still fighting as ten year old battle with Lewisham and Greenwich Health Trust, after he reported two avoidable deaths in the intensive care unit at Woolwich Hospital.

She interviewed Dr Day on behalf of the trust and I’ll let his pleadings tell the story. The way she distorted the interview was sent to Department of Health, the courts and senior people at the top of the NHS who took no action.

Also evidence submitted by ,Dr Sebastian Hormaerche, a consultant anaesthetist, severely criticised Claire McLaughlan’s investigation and safeguarding in this case, not commenting on two serious incidents.

In Dr Usha Prasad’s case, a well qualified cardiologist who was popular with patients who was also whistleblower over an avoidable death at Epsom Hospital, was dismissed. Claire McLaughlan presided over an internal hearing and decided she was ” unfit for purpose.” No such ruling exists in employment law. To decide this she ignored the fact that the General Medical Council revalidated her to work anywhere in the NHS as a competent and well qualified doctor. But no doubt Ms McLaughlan thought that was just a personal rather than a  professional view.

One can only wonder how many other doctors have suffered from Claire McLaughlan.

The full day’s evidence from Claire McLaughlan and others is here.

Trump re-election leads to Americans to flee their country for Europe and the UK

Donald Trump; Pic Credit: The Trump Organisation website

Donald Trump plans the biggest deportation of illegals ever seen in American history – accusing them of being criminals, mentally unstable, drug dealers and even eating people’s pets.

But like every political policy there are always unintended consequences. And one of them has been building up since 2020 ever since the notorious storming of the Capitol in Washington and the endless legal battles claiming the last US election had been stolen from him.

Well qualified US citizens – not the people Trump is targeting to leave the country at all – are deciding to get out of the USA and one country – Norway – is even taking advantage of Trump’s victory to encourage them to leave as soon as possible.

Facts and figures about the Americans leaving for Europe emerged this weekend on the website Dispatches Europe – see the article here – and the Dutch based website is offering tips on what they need to do to settle there.

And while the UK mainstream media – and both Tory and Labour governments- has been agonising over our illegal immigration and asylum problem – the boat people – the number of US citizens in the UK has jumped from 137,000 in 2013 to over 166,000 by 2021. This is the latest known figure and the highest in Europe. It could be higher by now.

While US techies who become digital nomads – are well known to be keen to travel to exotic places where they can work and surf ( both on the sea and on line), this seems a new phenomena.

Dispatches Europe says the biggest jump between 2021 and 2022 has been US citizens turning up in Portugal – not an obvious choice – with numbers jumping for 28,700 to 41,200 – an increase of 30 per cent.

The second highest jump is Germany – an increase of 19 per cent – from 12,400 to 15,300. Spain has seen a 9 per cent rise from 35,400 to 38,900. While Ireland has seen a 11 per cent rise from 11,700 to 13,200. Over a longer period the Netherlands saw an increase from 15,500 to 24,000 between 2013 and 2022.

Last year the Economist noticed the trend quoting that many Americans “are fleers rather than seekers.

Norway has gone further to cash in on Trump’s victory

One country has gone further. Another article in Dispatches Europe ( see here) features EmigrateMe, a site to reach out to disillusioned Americans, particularly but not necessarily with Norwegian descent, to come and work near Oslo.

It offers ” free healthcare and schools, reasonably priced housing, culture and a “high tolerance for religious beliefs and sexual orientation, stunning nature, clean air and fresh water.” What is not to like?

Obviously the figures are not huge compared to the huge population of the US. But once Trump gets into office – will a growing trickle grow into a big flood. And what will Labour under Sir Keir Starmer and Tories under Kemi Badenoch do faced with a new US invasion?

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Sexual harassment at work to be treated as a whistleblower complaint under new employment law

But no answers from the ministry on plans to cost and scope the establishment of an Office of the Whistleblower

The Department for Business and Trade is changing the law to strengthen the right of people to report sexual harassment at work by making it a protective disclosure under whistleblowing legislation.

Bizarrely this measure was missed by mainstream media when the bill was published last month with most of the coverage being devoted to the measure improving employees rights in the job market and repealing some of the Tory legislation restricting trade union actions.

But there is a section of the new bill devoted to strengthening the rights of people who suffer sexual harassment at work. It proposes a three pronged attack to change the current law.

First it is strengthening the duty of employers to do something about the issue by amending the Equality Act to say they must take ” all reasonable steps ” to stop it happening.

This change has already been noted by lawyers who take up sexual harassment cases since it significantly reduces the wriggle room for employers to get out of any responsibility.

The new bill spells out what specific actions employers should take and will be further covered in regulations to be issued by ministers. These include carrying out assessments to deal with sexual harassment, publishing company policy, and drawing up reporting and complaints procedures.

The definition of sexual harassment is also extended to say “that sexual harassment has occurred, is occurring or is likely to occur“. ( my bold emphasis)

The second big change is that employers would have to act if a third party is sexually harassing their employee opening up the ground to take action if there are subject to unwanted sexually offensive social media attacks or customers are sexually harassing their employees.

The final big change is to incorporate reporting of sexual harassment as a protected statement under whistleblowing legislation by amending the 1996 Employment Relations Act so it is covered by PIDA.

A Department for Business and Trade spokesperson said:

“We’re committed to making workplace rights fit for the modern workplace and that’s why the Employment Rights Bill will strengthen whistleblowing protections, including women who report sexual harassment at work.

“We encourage workers to speak up about wrongdoings to their employer or a regulator and we will ensure they’re protected if they’ve been dismissed or treated unfairly for doing so.” 

There is a really good blog on sexual harassment changes in the law, including some prior to the new bill, by Mandy Bhattal, a senior solicitor at Leigh Day. The link is here.

While this is good news, especially for women, there are certain caveats to be made. The main one is that if a person ends up being dismissed or feels she has to leave her job, the case is likely to go to the employment tribunal system. It is fact that some male employment judges appear to be patronising and offensive towards women. I am thinking of the way judge Philip Lancaster treated whistleblower Alison . McDermott, during her case involving Sellafield. Eight women have complained about they way he treated them in different cases.

Nasty playbooks by barristers at employment tribunals

Secondly there is a rather nasty playbook used by barristers and solicitors engaged by employers to deal with whistleblowers at employment tribunals. They discredit them by bringing up other matters unrelated to the whistleblowing issue. This includes suggesting the person is a bully or cannot work with their colleagues. I fear a new playbook being invented to present the woman as a flirt or leading men on to undermine her case.

Indeed looking at the bill altogether employment tribunals are going to be central to the implementation of the new laws and safeguards for workers – increasing the need for their procedures to be reformed as I have said before.

Office of Whistleblower silence

Last week Baroness Jones of Whitchurch, the new junior minister at the Department for Business and Trade, took peers by surprise, by suddenly announcing the ministry was evaluating whether to set up a new Office of the Whistleblower, a demand long pressed by Whistleblowers UK, headed by Georgina Halford Hall. Their site is https://www.wbuk.org . WBUK is also doing a national survey of whistleblowers experience and perceptions which will lead to a detailed report to develop proposed improvements to the UK Whistleblowing Framework. The link for the survey is here .

She told peers in answer to a question from Liberal Democrat Baroness Kramer:” With regard to an office for the whistleblower, there are a number of ideas around this. We are looking at the role and remit that such a body could have. There will be a need to look at the cost, role and function of a potential new body, but we are looking at all the ways we can ensure that whistleblowers are protected at the workplace, as they should be. “

Baroness Kramer had previously promoted a bill to create such an office.

Baroness Jones also gave an answer to hereditary peer, Lord Cromwell, on non-disclosure agreements.

She told him “We have already noted the concerns about the misuse of non-disclosure agreements. We share his concern, because they are being used to silence whistleblowers and cover up sexual harassment and discrimination. I stress that there are existing legal limits to how NDAs can be used in an employment context, which means they are void and unenforceable in certain circumstances. The use of NDAs is not something we would support and, if there were ways of limiting it, we would do so.”

I contacted the ministry’s press office about Baroness’s Jones remarks. I asked them for the timetable for reviewing the need for an Office of the Whistleblower, whether there was a plan for a consultation paper on the idea and when such a review would report.

Answer came there none, it was completely ignored and instead I was told about the new measures affecting sexual harassment.

I am rather surprised. Either Baroness Jones had gone off piste or the civil servants at the ministry aren’t keen on this. I don’t believe she would have risked making such a statement which is reported in Hansard and is now permanently on the record. So we have a mystery. I am sure campaigners will follow this up.

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Judge reserves judgement on whether a top legal firm should pay wasted costs for hiding documents that removed 54,000 English doctors from the UK’s legal whistleblowing protection in the Public Interest Disclosure Act

Dr Chris Day

The latest in the long saga of employment tribunal hearings involving whistleblower doctor Chris Day and his ten year fight for justice over patient safety following the avoidable deaths of two patients in the intensive care unit at Queen Elizabeth Hospital, Woolwich ended with a judge reserving her decision.

This particular hearing concerned the role of top NHS lawyers Hill Dickinson, who were paid public money to draft commissioning contracts each worth tens of millions controlling the employment of junior doctors at every NHS trust in the country. As a result some 100 people observed the hearing on line over two days – more than could be accommodated in any of London South Employment Tribunal courts.

Directly involved in the case is the now defunct body Health Education England (HEE) which used to fund, commission and govern the employment and training of all English doctors on their path to hospital consultant or GP at NHS health trusts before it was merged with the rest of the NHS bureaucracy as part of NHS England.

Hill Dickinson was engaged by HEE to draw up a series of contracts called Learning and Development Agreements which were drafted in 2014 underpinning the £2 billion commissioning relationship between HEE and NHS Trust that was concealed from the courts in Dr Day’s case until last  week’s hearing.

But the existence of these contracts — which exposed as false the denial from HEE made by Hill Dickinson that HEE had substantial influence over doctors – were kept from the courts during the long battle by Dr Chris Day over over the loss of his career and claims of deliberate concealment of patient safety issues,

Journalist’s Freedom of Information request was crucial

A freedom of information request put in by the indefatigable investigative journalist, Tommy Greene, resulted in the very LDA contract being disclosed that was in force during the time of Dr Day’s case between Lewisham and Greenwich NHS Trust and Health Education England . This came after Dr Day had agreed to no less than 3 separate settlement agreements one of which designed to protect all lawyers in the case from wasted costs arising out of misconduct. 

This week’s wasted cost hearing was triggered by Tommy Greene’s discovery in July 2019. The hearing had been delayed for over 4 years by the London South Employment Tribunal since Dr Day’s original application. Since all the way back in 2015 and the all the way up to the Court of Appeal in 2017 and down again to the ET in May 2018,  HEE and Hill Dickinson clung to the false factual submission that all contemporaneous documents showed Dr Day’s claim that HEE had substantial influence over the terms of engagement was fanciful.

The wording of the 2014 contract strengthened the power of the postgraduate dean employed by HEE who could end the career chances of an aspiring junior doctor who wanted to become a consultant as well as withdrawing money from a trust who was employing him. This included the power to delete a doctors National Training Number or as Dijen Basu KC, Hill Dickinson’s lawyer, admitted “a career death sentence”.

Yet HEE and Hill Dickinson powered by public money went all the way up to the Court of Appeal to argue that HEE had no substantial influence over a doctors career and that Dr Day’s claim that they did was fanciful. At the EAT level this resulted in Dr Day being threatened for costs for effectively defending whistleblowing for the nation’s doctors

Much of this week’s hearing was taken up with the semantics of whether these contracts really meant the HEE had the upper hand or whether the trust was still really the employer. The Court of Appeal had ruled that both the HEE and the trust were employers. Hill Dickinson admitted the ruling was a game changer but tried to argue it did not apply to Dr Day’s case as he had been employed under an earlier version.

Dr Day argued that if the documents had been shared by Hill Dickinson and HEE at the time of earlier hearings it would have saved taxpayers a fortune and him and his wife 10 years- hence the argument to claim back ” wasted costs” from Hill Dickinson because of all the legal fees spent.

Dijen Basu KC Pic credit: Serjeants’ Inn Chambers

Dijen Basu, barrister from Serjeants’ Inn chambers and a qualified doctor, cross questioned Dr Day about the difference between what is known as the ” gold guide” for junior doctors and the contract — implying he should have worked out for himself the existence of the hidden LDA contracts or could have used the Gold Guide himself to win the case.

Dr Day pointed out that it was Health Education and  Hill Dickinson’s case from the 2015-2018 that the Gold Guide made fanciful Dr Day’s claim that HEE had substantial influence and also made the point that the ” Gold Guide” was worded as mere guidance on how doctors should be dealt with by NHS Trusts while the LDA was a proper contract that gave HEE a right to sue any NHS Trust if the LDA terms were not met.

michael wright, partner Hill Dickinson

Michael Wright, a partner with Hill Dickinson, even tried to argue in the hearing that the new contract was not a contract because of the rule in the NHS that different branches never sued its each other so it couldn’t be upheld in the courts. He was rather shot down when it was clear that HEE had the power to withdraw all the money given to trusts if they broke the detailed rules over the training of junior doctors which is just as powerful.

In his witness statement to the tribunal Mr Wright said he first had no knowledge of LDA’s as they were drawn up by the firm’s commercial department not his department. When he did have knowledge he thought they were irrelevant which is his explanation why they were not handed over to Dr Day’s solicitors. After the Court of Appeal ruling which said both HEE and the trust were employers, he still argues that they are just a further extension of the ” gold guide” which is seen as guidance. Much of what really happened was clothed in secrecy as he claimed legal privilege not to disclose discussion that had gone on between Hill Dickinson and HEE.

Judge Kathryn Ramsden

Mr Basu also argued that Dr Day was out of time to pursue this case, which had already failed during a previous strike out hearing on wasted costs. See the Byline Times article on this. He said that the 2014 changes to the LDA came after he left, and urged the judge to throw out the claim because a three day summary hearing was not enough to deal with such a complex issue. He also appeared to suggest to the judge, Kathryn Ramsden, that if she ruled in Dr Day’s favour, she could be overruled by a higher court citing a House of Lords case. Is he prepared to go to Supreme Court over this?

Andrew Allan KC

It took Andrew Allan, KC, funded by supporters on Crowdjustice, o put in real context what Dr Day had had to put up with in his ten year struggle.

In his closing submission he said: “Whistleblowers in the NHS are stamped upon – it happens in case after case – in which extra hurdles are added to the already numerous hurdles in Part IVA
of the ERA[ Employment Relations Act] 1996 – the first is that you must be rich enough fund endless
litigation; the second is that you must have sufficient stamina to survive years of litigation – the second is that you must be perfect – because any imperfection will be seized upon and never let go – the tactic is to attack the whistleblower – they are obsessive – they are litigious – can’t let an injustice go – not the sort of people who get on in the NHS
” The skeleton argument on behalf of Hill Dickinson is a case in point – most of it is taken up in a partisan account of C’s [ Chris’s] litigation which – and frequently inaccurate – such as the comment about him having got nowhere in the EAT.. and is largely irrelevant a comment that C made about LJ Simler (as she was then) in 2020 is a favourite stick to beat C with – what possible relevance it could have to this application is unknown.
And it came back again in My Learned Friend’s oral submission –
These attacks are now routine – that C has had to prepare a ‘smears / misinformation document in anticipation of the same old points being trotted out.” See the smear file on Dr Day’s whistleblowing site on the hearing here.

Dijen Basu’s new smear against Dr Chris Day

And guess what ! At this tribunal a new smear against Chris was laid before the judge and Chris Day was not even asked about during his 4 hours of cross examination  by Dijen Basu so he could reply.
In his late submission to the tribunal Dijen Basu accused Dr Chris Day of failing to refund £55,000 he had received in an earlier costs ruling to his Crowd Justice Fund implying he had pocketed the money.

His submission said: “he accepts that he has raised £470,490 for the crowd funding of his legal costs through Crowd Justice Limited (www.crowdjustice.com) and he has failed to show a single penny
being refunded to Crowd Justice Limited on his behalf, e.g. when HEE paid him £55,000 in
respect of his earlier employment tribunal costs which shows £284,719.61 then received (mostly) from Crowd Justice Limited, the £55,000 from HEE and £3,700 from Dr. Day, being entirely gobbled up by legal fees and disbursements, none of which was a refund to Crowd Justice Limited).”

This allegation was refuted by Crowd Justice Ltd itself who pointed out that none of the money raised to Dr Day goes to himself and is instead paid directly to law firms recognised by the Solicitors Regulation Authority. I am told Hill Dickinson and its law firm were informed this allegation was not the case by Crowd Justice Ltd

Andrew Allan’s and Elizabeth Grace’s submission covers this and can be read in full here.

Yet Dijen Basu went ahead. Given he works as a leading barrister for Serjeants’ Inn Chambers, he should have known this himself. He also markets himself as the go to barrister for chief constables up and down the country for handling police work. I would have thought they might express a bit of a surprise that he chose to influence a judge by using what is false information in a tribunal case.

The next stage in Dr Chris Day’s long fight will be an employment appeal tribunal on July 1 and July 2 next year. He will appeal the extraordinary case where employment judge Martin ignored the destruction of 90,000 emails by a management witness during the hearing against his former employer, Lewisham and Greenwich NHS trust and took no action. She has since wisely retired. My report on the hearing that led to the appeal is here. My verdict on judge Martin’s case – the tribunal of the absurd – is here.

For a full list of legal submissions and witness statements see Chris Day’s whistleblowing site. The link is here.

The rest of my coverage of Dr Day’s case is here.

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Social Security watchdog warns ministers of flaws in the scheme to scrap pensioner winter fuel allowances

Department for Work and Pensions

In a polite but tough message to Liz Kendall, the work and pensions secretary, the Government’s official advisory body on social security, has exposed flaws in the government’s implementation of its rushed policy to abolish winter fuel allowances for 9.3 million pensioners and encourage the poorest to claim pension credit.

It also undermines the government’s case that it couldn’t consult them in advance because of the short timetable Sir Keir Starmer and chancellor Rachel Reeves imposed on introducing the change.

Dr Stephen Brien, chair of the Social Security Advisory Committee, says in a letter to Liz Kendall, ” I trust you will agree, there are considerable benefits in draft legislation being presented to us for statutory scrutiny before being laid, and that ‘urgency’ should be used only in exceptional circumstances. This Committee has a strong track record of supporting successive Secretaries of State respond at pace to emerging crises and risks. We have often arranged additional meetings to enable scrutiny to take place at short notice, in an attempt to avoid the need for invoking the urgency procedure. ”

In other words; ” we could have accommodated you, if only you had asked.”

The letter goes on to point out problems implementing the plans to increase the uptake in Pension Credit and outline flaws in the changes.

It reveals that although the ministry is committed to recruiting an extra 450 staff to cope with the demand for new pension credit claims not one of them can start handling a single claim for two months because they need training.

As the committee points out:” we remain concerned about the capacity of the Department to process Pension Credit claims in a timely way, ensuring that not only are people able to establish entitlement to Winter Fuel Payments, but also that they can be paid this Winter – at the point at which they are needed most.”

In other words ” given your timetable some of the poorest could wait to winter 2025 to get a penny”.

And it questions the headline figure of £1.3 million savings pointing out it could vary because of the extra costs of paying out more pension credit. The government only provides one example – assuming a 5 per cent extra take up from the 880,000 who could get it.

The letter says: This figure is ” representing a little over 100,000 additional households. We have not been presented with any rationale for such a central case estimate (corresponding to a closing by just 14% of eligible non-recipients).”

The committee would expect the government to provide a range of estimates – and points out that if they don’t provide one, the Office for Budgetary Responsibility will do it for them in the Budget.

It adds; ” this is no substitute for the Department’s timely analysis in support of its own proposals disconnected from the Budget process.”

5000 pensioners could be worse off by switching to pension credit

When it comes to flaws the most glaring one affects a small minority of 5,000 of the 10.8 million pensioners who are affected who claim child tax credits. If they claim pension credit to get the fuel allowance , it reveals, THEY COULD BE WORSE OFF because they lose the child tax credit. And the Department has not even told them.

The letter says: ” In the absence of any tailored communications for this group during the current take-up campaign, the Committee is concerned about the potential for confusion about what this group should do. In particular, there is a potential risk that some people may take steps to move onto Pension Credit in the belief that this would be beneficial, but ultimately be financially disadvantaged.”

It calls for an urgent change to the regulations to allow any pensioner who inadvertently does this to revert back to the existing system.

Then there those on housing benefit – a means tested benefit which does not qualify by itself for pension credit.

The committee says: “The Committee understands that take-up of pensioner Housing Benefit is higher than for Pension Credit and that around 120,000 pensioners on HB only might qualify for Pension Credit if they claimed it.”

It urgently recommends that these people are passported straight onto pension credit for this year only while their claims for pension credit are checked.

Finally there are the disabled. “The Department estimates that around 71% (1.6 million) of people with a disability will lose entitlement to the allowance.” Again the committee calls for the government to target those people who claim means tested benefits because they are disabled to make them aware of pension credit.

It goes on to criticise the government for not having an impact assessment of its own proposals – Sir Keir Starmer thought it wasn’t necessary – and warn the government that the Public Sector Equality Duty could be breached.

“Having identified any disparities in impact across protected groups, we would like to have a greater understanding of how this evidence has influenced, and been reflected in, the regulations. For example, what anticipatory actions have been taken; and what types of disparity are considered a necessary consequence of the policy intent?”

In fact according to the Office for National statistics the cuts are aimed almost exclusively at white British people – only five per cent of those affected are from ethnic minorities.

This again shows how rushed regulations can be full of holes and unintended consequences and that neither Sir Keir Starmer nor Rachel Reeves took enough care over drafting them. Perhaps they genuinely don’t care, as pensioners can’t play a role in their growth plans and the sooner they die off the better. I wonder whether either of them have any grandparents.

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How a leading teaching hospital and a coroner failed a young woman who was brain dead 17 hours after being admitted to A & E

Gaia Young

Case for a new inquest after coroner Mary Hassell failed to find adequate explanation for her death

This is an extremely tragic tale of what happened when a 25 year old healthy and talented woman, Gaia Young, was rushed to accident and emergency with severe headaches only to die of an unexplained brain condition and doctors have yet to correctly diagnose what was wrong with her.

The failure by one the country’s leading teaching hospitals, University College Hospital in London was compounded by an utterly abysmal inquest conducted by coroner Mary Hassell. She patronised and showed no empathy for her bereaved mother, Lady Dorit Young, who had lost her only child ,Gaia, and failed to properly investigate her death. The full story is on the Truth for Gaia website.

Now more than three years after her death there is still no explanation of what led to this terrifying and tragic event which is why there must be a fresh inquest that can get to the truth of what really happened.

Mary Hassell the coroner pic credit: Archant

Gaia Young was admitted to the hospital with a headache ,vomiting and became confused while waiting at the hospital after a perfectly normal day when she had gone shopping and cycling. Her sudden admission to A&E came at a weekend when many doctors are off duty and was seriously understaffed at the time. She had two CT scans of the brain which led to doctors deciding they would conduct a lumbar puncture to diagnose what was wrong.. The on call radiologist who examined the scan was not a specialist neuro radiologist and thought the scan was OK so a lumber puncture was a normal procedure..

The first attempt at the lumbar puncture, was done by a doctor under supervision who had done very few lumber punctures, did not work. So it was decided to attempt a second one which sadly led to her death as the brain was ” coned ” – pushed into the neck. Just before this the neurologist registrar was concerned when she saw Gaia’s CT head scan. She worried that the CT might show brain swelling and consulted with a neuroradiologist and consultant neurologist at Queens.
It emerged later that a specialist neuro radiologist could see subtle differences in the CT scan that meant there could be raised intra cranial pressure. If that was the case a lumbar puncture would not be undertaken because it was too dangerous . Also if she had a fundoscopy – a eye check that examines the retina and the back of the eyes – it would have showed raised intra cranial pressure. That did not happen.

University College Hospital

The tragedy is that University College Hospital is a centre of excellence and has access to top class neurologists. And nearby is University College, London whose faculty of brain sciences is judged to be the best in Europe and will get new facilities shortly. That this happened in a part of London where there is such expertise in the study of the brain is doubly tragic.

After considerable pressure from Dorit Young, university College Hospital says it will do a further investigation but has only just started it. A statement from the hospital said: “We understand the sudden death of a loved one has a lasting impact and offer our ongoing sympathies to Gaia’s mother.   

   “In 2022, we agreed to commission a range of independent experts – a neurologist, neuro-ophthalmologist, neuro-intensivist and neuro-radiologist – to explore further the circumstances surrounding Gaia’s death. We agreed with Lady Young the scope of the reviews and the experts who will undertake them. In August 2024, she consented to releasing some of Gaia’s medical records but further consent is needed so the reviews can begin. 

“We are committed to learning from external opinion and scrutiny and will share the reports with Lady Young. We have already developed new clinical guidance and training following our internal investigation.”   

It is the failing of the inquest held in 2022 that has added so much stress to Dorit, Gaia’s mother. The coroner is an independent judicial officer, appointed by the local authority, whose main role is to decide the cause of death. In this case Mary Hassell failed. Part of the problem is that nearly all coroners are not medically trained so they could find evaluating medical evidence beyond their skill set. And hospital trusts are aware of this and could decide to limit evidence available at an inquest. It is up to the coroner to probe that evidence to get to the truth. She is also expected to allow the bereaved to participate in the hearing.

Not only did that not occur at Gaia’s inquest but the coroner positively blocked Dorit’s request to bring independent medical evidence from a neurologist by refusing to hear it.

Instead the evidence concentrated on the findings by the post mortem of how she died and not on the original cause of why she died.

As she says:” Professor Al-Sarraj’s report [ he did the post mortem] is detailed and descriptive of the brain injury as a secondary event; it does not provide an explanation of a primary event. It provides a description of the pathology of tissue at the time of death; it does not necessarily provide an explanatory
pathogenesis in time but rather the description of an end point. Accordingly, the cause of death remains unknown.”

Independent expert barred by the coroner

When the inquest was held there were no independent experts giving evidence other than the two pathologists; there were no independent clinicians to give evidence on the care provided. The hospital was permitted to investigate itself in an independent judicial process; there was no external scrutiny.
The coroner backed the trust opposing her request for an independent neurologist and other experts to attend.Instead it left the trust to choose its own experts and this did not include a neurologist.

Before the inquest was held the hospital wrote to Dorit saying:
“The purpose of the serious incident investigation is primarily to review the care of your daughter and to identify any learning. We do not have the same purpose as the Coroner who needs to determine the cause of death.”
As she said; “This denotes an astonishing lack of medical curiosity for a leading clinical and research
institution. It is crass. I am surprised that UCLH consider that it does not need “to determine the cause of death”; this position conflicts with the papers which considers the risk for the recipient of a liver from brain dead donors.” Gaia’s organs were donated.”

Worse was to follow at the hearing. Dorit wanted to make an impact statement on her daughter’s death. This was refused by the coroner. It is on the Truth for Gaia website.

In it she says “It felt like Coroner Hassell favoured her ‘local’ hospital; she breached principles of proper inquiry and natural justice. I am still waiting to receive the Court approved list of documents upon which it relied in reaching its judgement. If the Coroner had taken my submission into account, her inquiry might have taken a proper course in considering a differential diagnosis, but the one-day hearing barely scratched the surface of the complex medical issues of Gaia’s death. This predictably led to an inconclusive determination, adding nothing to understanding how Gaia died, nor whether her death was avoidable.”

She wanted to publish the transcript of the hearing. Again the coroner refused threatening her with contempt of court and imprisonment if she did. The coroner was overruled by the chief coroner.

The coroner declined to comment after I put the complaints about her behaviour to her.

Dorit wrote to the Attorney General complaining about the handling of the hearing by the coroner and the failure to produce a witness statement that was subsequently available after the inquest. Officials replied that this” may amount to a reason to seek a fresh inquest.”

Lessons do need to be learned from this whole debacle. For a start procedures at the hospital should be changed even if this was a rare case. A decent coroner would have recommended some. But overall it shows up the weakness of a system whereby a hospital can first say it’s not their job to investigate the original cause of a death but a matter for the coroner and then not present enough evidence for the coroner to reach a judgement. Both the coroner and hospital have failed Dorit. This is a case of miscarriage of justice – people have a right to know the cause of death of a loved one and the public need to know to get a remedy should there be a repetition of this tragedy in similar circumstances.

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Millions of pensioners on or just above the poverty line will lose winter fuel allowance – Age UK research

The government’s refusal to publish a proper impact study of exactly who will be the worst off from the abolition of the winter fuel allowance for 10.8 million pensioners was one of the worst acts of this new Labour government.

Not only was it bad government not to provide the facts on such a big change for so many people but it looks like a deliberate act to conceal the damage ministers knew it would have on vulnerable people. But people are not fools and already where they have a chance to vote in local elections they are showing disdain for what Sir Keir Starmer and Rachel Reeves have done. In a very short time voters have gone from voting for anyone who is not Conservative in the general election to anyone who is not Labour in local elections.

So it is good news today that a major charity, Age UK, has attempted to fill the gap and provide what the government refuses to do.

And it is not surprising that once again women, especially those living alone, the disabled, and the very elderly are most at risk. Elderly women are becoming the favourite target of both Tory and Labour administrations- first they raised the pension age without properly informing women – so 3.6 million 50s born women expecting a pension at 60 had to wait another six years to get one. Then they fiddled figures so people on the old pension would not properly inherit their husband’s pensions. And to add insult to injury the Department for Work and Pensions made huge errors in pension payments to women and is taking ages to pay out what they have lost.

The figures from Age UK research show pensioners living below or just above the poverty line, some 82%, or four in every five, will lose the Winter Fuel Allowance as a result of the Government’s decision, including 80% in this group who are aged over 80 and 78% who are disabled.

It is not surprising that there is such a divide in the UK. A report by IPPR North earlier this year found that life expectancy is falling in poorer areas compared to the wealthier part of the country. A man in the poorest part of Blackpool can expect on average to be dead a year after gaining their pension at 66 while a woman living in Belgravia in Kensington can expect to live to 94.

  The Age UK Report say10.7m UK pensioners will lose their WFP of whom almost one in four (23%) live in poverty or just above the poverty line. Age UK take poverty to mean living 50 per cent below the median income and just above poverty to be 60 per cent of the same figure. Full details of their research methodology can be seen here.

Women as usual to take the highest proportion of the cut

Some 1.4 million are women; 1.1 million are disabled ,800,000 are over 80 and one million live alone.- all factors that could affect their health and well being if they cannot keep warm this winter.

Caroline Abrahams CBE, Charity Director at Age UK said: 

“I think most members of the public will be horrified that this is the outcome of the Government’s decision, because it means that millions of pensioners are being exposed to the risk of failing to be able to stay adequately warm this winter, even though they are living on a low income. There will be widespread agreement, I’m sure, that Ministers must act in the Budget to protect them – and the best way for them to do so by far is to retain WFP as a universal entitlement this winter, before giving their policy options careful consideration as part of the Spending Review next Spring.

“However, if the Government is dead set on pressing ahead, the very least they should do is to greatly expand the numbers of pensioners who will receive a WFP beyond the small group they have so far said will retain it. They could achieve this in part by automatically giving the Payment to pensioners on other benefits, such as Housing Benefit, Council Tax Support, Personal Independence Allowance, Attendance Allowance and Carers Allowance. Even this would not be enough though because many pensioners on low incomes or in vulnerable circumstances would still miss out on a WFP when they can ill afford to do so. This means the Government would need to go further; for example, looking to give extra help to the older people who for various reasons receive only a small proportion of the full State Pension, for whom the WFP is an absolute lifeline.”

Age UK continues to urge the public to show solidarity and sign its petition to Save the Winter Fuel Payment for struggling pensioners.  The petition has now received more than 553,000 signatures showing the strength of public feeling behind the rushed decision to means test the Winter Fuel Payment.

Certainly there is enormous interest in this issue. My own blog has had over 190,000 hits for raising it and some of the comments from distressed people hit by this have been heart breaking. Time for the government to reverse part of this ban. We are not all as rich as Sir Keir Starmer and Rachel Reeves not to need it.

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How come an NHS Trust can win a national diversity award when its ethnic minority staff are reporting bullying and discrimination?

This weekend Lewisham and Greenwich NHS Foundation Trust won a national award for its diversity and inclusion just after a still to be published national staff survey reveals a high level of dissatisfaction about discrimination and bullying among its employees.

The trust which has one of the highest proportion of ethnic minority staff in the country is one of the Excel HPMA award winners. The award is sponsored by a major law firm, Mills and Reeves, which deals with personal injury cases including medical negligence. It is one of a number of law firms sponsoring national NHS awards. Other sponsors include Capsticks for NHS innovation; Bevan Brittan for digital analytics; Browne Jacobson, for employee engagement; and Hill Dickinson for excellence in culture and talent. Ironically, three of the firms are involved in persecuting whistleblowers revealing patient safety issues – two, Capsticks and Hill Dickinson, were leading lawyers for the Lewisham and Greenwich Trust in the continuing ten year battle with Dr Chris Day, who highlighted two avoidable deaths in Woolwich Hospital’s intensive care unit. His long running case resumes at an employment tribunal later this month.

The survey shows the huge difference between the UK breakdown of the current population as referenced by the Office for National Statistics. This stands as 84 per cent white and 16 per cent from ethnic minorities. It also varies enormously from the average picture of an NHS trust. 78 percent of staff in NHS trusts are white, only 43 per cent are white at LGT. Nearly 24 per cent are black British , African and Caribbean compared 14 per cent in average and Asian and British Asian are over 26 per cent of staff compared to nearly 4 per cent in the average NHS Trust.

One of the trust’s two major hospitals.

Given this breakdown when asked about whether staff were discriminated by their boss, the trust comes out as worse than average for a NHS trust and similarly in regards to career progression. Also there is a particularly bad result when they were asked how patients, relatives and the public treated them. Interestingly white people – who are a minority in the trust – had a significantly higher rating for satisfaction about future career promotions than ethnic minorities employed there.

Nor do the staff say they would recommend a friend or relative to have treatment in the trust’s hospitals – this is also below average.

When asked whether staff would leave the moment they found another job, some 20 per cent working there said yes – this compares with just over 15 per cent for the national average. And nearly a quarter of the staff said they would look for another job within 12 months – compared to just over a fifth on average.

Morale at the trust has got worse over the last year while there has been a slight improvement in the NHS as a whole.

However the 10 people employed on the trust’s board rate themselves as one of the best in the country.

There is also a big difference in morale among medical staff and ancillary staff. A BMA survey in 2022 produced some startling results

“Have you personally experienced any instances of bullying, harassment or discrimination within the last 12 months?” they were asked. 44% replied yes.

“If you have personally experienced bullying, undermining, harassment or discrimination in the past 12 months, did you report the incident(s)?”43% replied they had reported this and no satisfactory action had been taken.”

“Why did you not report any instances of bullying, undermining, harassment or discrimination?

42% replied they did not believe action would be taken. 26% replied they felt it would be held against them

All this suggests that this award must be more of a paper exercise than the reality there. I would have expected that the trust would be rated as one of the best in some instances. But this does not appear to be case. No doubt the media department there will praise the award to the highest level, executives will congratulate themselves and the law firms will delight in the glory. But it doesn’t look as though it was really deserved.

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