Category Archives: welfare

A4e: Six jailed in £300,000 fake job fraud scam

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A4e: Improving People's lives -and defrauding the government

A4e: Improving People’s lives -and defrauding the government

The scandal that rocked A4e, the private contractor condemned by the Commons Public Accounts Committee, for fiddling the books, hit home this week.

Six people were given jail sentences and another four were given suspended sentences by a judge at  Reading Crown Court.

The BBC reported here yesterday the sentencing by the judge. The scheme as reported earlier on this blog involved mentoring single parents – some of the most vulnerable in society so they could get work. But the £1.3m Aspire programme turned out to be a vehicle for fraud by the staff.

The court was told  staff made up files, forged signatures and falsely claimed they had helped people find jobs, enabling them to hit targets and gain government bonuses.

Judge Angela Morris said there had been a “systematic practice” of compiling bogus files over a “considerable period of time”, behaviour which she described as “appallingly cavalier”.

She said: “No amount of pressure justifies the wholesale fabrication of information in files or the forgery of other people’s signatures on documents, all of which is designed to extract money from the Department of Work and Pensions.”

The roll call of fraudsters are:

  • Charles McDonald, 44, of Derwent Road, Egham, Surrey, pleaded guilty to six counts of forgery and one of conspiracy to commit forgery. He was sentenced to 40 months in prison.
  • Julie Grimes, 52, of Monks Way, Staines, Surrey, pleaded guilty to nine counts of forgery. She was sentenced to 26 months in prison.
  • Nikki Foster, 31, of High Tree Drive, Reading, pleaded guilty to nine counts of forgery, and was jailed for 22 months.
  • Ines Cano-Uribe, 39, of Madrid, Spain, was found guilty of one count of forgery and one of conspiracy to commit forgery. She was jailed for 18 months.
  • Dean Lloyd, 38, of Rochfords, Coffee Hall, Milton Keynes, pleaded guilty to 13 counts of forgery. He was given a 15-month jail sentence.
  • Bindiya Dholiwar, 29, of Reddington Drive, Slough, pleaded guilty to seven counts of forgery, and was jailed for 15 months.
  • Zabar Khalil, 35, of Dolphin Road, Slough, was found guilty of one count of forgery. He was given a 12-month sentence, suspended for two years.
  • Matthew Hannigan-Train, 31, of Westacre Close, Bristol, was found guilty of one count of conspiracy to commit forgery. He received a 12-month sentence, suspended for two years.
  • Hayley Wilson, 27, of Middlesex Drive, Milton Keynes, was found guilty of one count of conspiracy to commit forgery. She was given a 12-month sentence, suspended for two years.
  • Aditi Singh, 32, of Albert Street, Slough, pleaded guilty to two counts of forgery and one count of possessing items to commit fraud, and received a 10-month sentence, suspended for two years.

However less we forget the Department for Work and Pensions was severely criticised in a Commons public accounts committee report for failing to conduct checks on what was going on with A4e at the time – and the company was only investigated because whistleblowers came forward about what was going on.

Chris Grayling, then the minister responsible for employment, took no action to investigate further either. As the PAC said at the time in a report  on A4e and other programmes the DWP never looked at whether A4e was ” a fit and proper contractor” to run other programmes.

A4e chief executive Andrew Dutton said  yesterday the company has a “zero-tolerance policy” towards fraud and money had been set aside so “the taxpayer will have lost nothing” from the scam.

Mr Dutton said: “Their claims do not reflect the way this company operates, or the values of our 2,100 staff, whose honesty and integrity are much-valued.”

I remain to be convinced whether the company has truly reformed.

Distorted and Massaged: How the dole claimant figures show a divided nation

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George Osborne at the Despatch Box in Parliament pic credit: video snatch from www.csmonitor

George Osborne at the Despatch Box in Parliament
pic credit: video snatch from http://www.csmonitor

George Osborne’s great claims that the UK is on the road to jobs recovery has already been attacked for producing a mass of new low paid jobs, zero rated contracts and a boom in part-time working.

A closer analysis recently provided by the House of Commons library breaking down unemployment by constituency reveals a rather different disturbing and divided picture. And it officially shows the current claimant count is being massaged by Iain Duncan Smith, the works and pensions secretary, to underestimate the number of dole claimants on benefit.

As I report in Tribune magazine the figures reveal huge differences in the claimant rate between constituencies with up to 25 times more people on the dole in the worst parliamentary seats than the best. It shows that the “recovery” is by no means universal despite the creation of hundreds of thousands of low-paid jobs.

The worst place in the United Kingdom is undoubtedly the Foyle constituency of Mark Durkan, the SDLP MP. Here there are more than 6,600 on benefit representing 13.2 per cent of the population.

The recovery has by passed Foyle – with a drop of just over 5 per cent in claimants in the last year – compared to an average drop of 30 per cent in the UK and more than 45 per cent in Epsom and Ewell, the Surrey seat of Chris Grayling, the Justice Secretary.

The best place in the UK is still fuelled by the Scottish oil boom – the West Aberdeenshire and Kincardine constituency of Liberal Democrat MP, Sir Robert Smith – with just 0.4 per cent on benefit – 221 people claiming benefit with only 30 unemployed for more than a year.

Other unemployment blackspots are Birmingham, Ladywood and Hodge Hill, all over 11 per cent and falling at a lower rate – some 20 per cent -than the national average.  There is a similar picture in Belfast North and West;Bradford East and West, Middlesbrough and Birmingham, Perry Barr.

But there are areas where unemployment claims have disappeared. Among those with benefit claims of 0.7 per cent and less are Stratford-on-Avon, Henley-on-Thames, Mid Sussex, North Dorset, Kenilworth and Southam and North East Hampshire.

But there is also a disturbing picture that has gone unnoticed because of the debacle by works and pensions secretary, Iain Duncan Smith, in launching universal credit. At  the moment it covers about 0.3 per cent of the population.

The Commons library  reveals that currently statistics are not being collected from people on universal credit to find out whether they are in work or unemployed when they claim the benefit.

As it says : “Some new jobseekers are claiming Universal Credit rather than Jobseeker’s Allowance since the commencement of the Universal Credit pathfinder on 29 April 2013. These jobseekers are not included in the claimant count. ”

“…As a result, the claimant count will understate the total number of jobseekers in the constituencies affected.
ONS (Office for National Statistics) intends to include jobseeker Universal Credit claims within the claimant count statistics “as soon as possible”.”

However the ONS website says :  “No timetable is currently available as to when this will occur.”

This affects claimants at 40 jobcentres. The worst example is the Oldham West and Royton seat of Labour MP Michael Meacher where 1240 people are on universal credit.

The number of JSA claimants in his constituency is 1530, down  51 per cent over the last year but if the figures do not include those on universal credit instead – they are bound to be an underestimate of the real number of claimants on the dole.

A similar situation exists in  Wigan, the seat of Lisa Nandy, where 1020 people are claiming Universal Credit and is recording a 46 per cent drop in the number of people claiming  JSA over a year.

Now it would be remarkable if Wigan and Oldham could post  bigger cuts in dole claimants than Epsom and Ewell in Surrey. It is obviously not true.

So I think Mr Osborne better be very careful if he starts talking up the big drop among the unemployed in the North before the next general election based on these massaged statistics. If he does he will be telling the electorate at best only a partial truth and at worst lying through his teeth.

Ever play bingo, go to the pub,do shopping: no patient transport for you

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Campaigners for better patient transport at transportforall assembly in London on October 7 pic credit: Christa Holka

Campaigners for better patient transport at transportforall assembly in London on October 7 pic credit: Christa Holka

A damning report, Sick of Waiting  by the transportforall, the excellent body campaigning for disabled people to have proper access to transport across the capital, reveals what everybody thought but nobody knew: disabled people have a lousy patient transport service in London.

As I report in this week’s Tribune magazine a survey of 200 disabled patients found that 37 per cent had missed an appointment due to failures by patient transport and almost half had arrived late for appointments over the past two years. Nearly all of this, as the report shows, was provided by newly privatised services.

A staggering 90 per cent had never been told that they could be eligible for financial help to get to hospital under the Healthcare Travel Costs Scheme while more than half were never told about patient transport when they booked an appointment.

But the health trust that really took the biscuit was Hillingdon Hospital Trust.Not only did they provide one of the worst personal examples of being ultra unhelpful – but they revealed that they had a questionnaire to weed out those they did not want to provide patient transport.

The personal case involved Robin who had previously been taken to hospital by a brother and Hillingdon expected this to continue. But the brother had moved to Spain. And guess what, Hillingdon expected him to come back and take her ( no doubt quoting cheap flights by easyjet – I made that latter point up!)

But the most extraordinary example was the disclosure through a freedom of information request was a questionnaire used by Hillingdon to assess whether people should get patient transport in the first place.

This included the questions ” Do you go shopping?” and “do you ever (my emphasis) go to the pub/cinema/ bingo? ”

I put this to the press office of Hillingdon and they replied: “The Trust does not discriminate against any of its patients. On occasion – for example where someone is very clearly able-bodied – the hospital’s transport team will ask people how they usually get around.

“This is to see if they are capable of getting to and from hospital without using patient transport as we want to ensure this valuable resource is available for those that really need it. This is in line with guidance from the Department of Health.”

I then sent back their own response to the FOI which listed the questionnaire they gave to ALL patients requiring transport. And the press office admitted they didn’t even know about it when they replied disclaiming the story.

They promised the transport manager would respond. And then they found he had taken leave of absence. So might I if a pesky journo was asking embarrassing questions about a dodgy practice.

Perhaps Hillingdon is overrun with bingo playing, binge drinking, shopaholics all demanding hospital appointments, but I very much doubt it.

Of course not all trusts were as bad as Hillingdon. The report praised Guys and St Thomas’s NHS Foundation Trust for its excellently managed patient transport service and the Royal Marsden came out well.

But far too many didn’t and some of the stories of the way disabled people were treated were callous and heart breaking.

Transportforall is laying down a new patients charter, demanding minimum standards, minimum waiting times and real transparency about the services provided by the private  and public sectors. Nor is this confined to London. The report cites problems in Kent, Manchester,Dorset, Devon, Cornwall, Coventry, Somerset, Lincolnshire, Derbyshire, Leeds and Suffolk..

It is time this issue went right up the political agenda. As the report says:” a national solution is needed”.

What about it, Jeremy Hunt and Andy Burnham?

 

 

 

Pass the sick bag not the pop corn: US verdict on DWP’s privatised sick note service

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Last week I revealed how Lord Freud, the welfare reform minister, had awarded a new contract to Health Management Ltd, subsidiary of US multinational company, Maximus, to take over from doctors  to decide when you should return to work if you claim more than four weeks sick pay.

The programme is to be rolled out from November to next May aims to save up to £165 million a year by getting people back to work faster as part of Lord Freud’s welfare reforms. Effectively it will mean you will get a telephone consultation  from a call centre and be emailed when you should return to work. If don’t co-operate you will lose your benefit.

The company’s press release reveals the 63 month contract will be rolled out first in Wales, the Midlands and the North before it hits the more affluent South.

Richard A  Montoni, the multi billionaire chief executive explained:“The Health and Work Service program is a natural opportunity to demonstrate Health Management’s expertise as the UK’s largest occupational health care provider and an important step in our long-term goal of expanding in this important market.

“While we expect an initial start-up loss due to the nature of the contract, the overall program economics are strong and once ramped, the contract is in-line with our targeted range of portfolio performance.”

Now through using a website called Glassdoor I have discovered what employees and ex-employees in the US think of Maximus. If you feared it was going to be a cheapskate alternative to your GP – aimed at using low paid, untrained, overworked people in call centres while maximising its profits for overpaid bosses you are right..The customer or claimant seems the least of their concerns.

These are a selection of their comments:

“When starting the business I asked for instructions on how to complete basic daily administrative tasks essential for audit. I was told by my colleagues and my manager not to bother as “we never do it”. Six months later, after figuring out, off my own back how to do it, Head Office comes down like a tonne of bricks on the office stating they have not been done and have failed audit. On top of this I worked with racist, homophobic and disgruntled colleagues who were obnoxious, lazy and didn’t give a damn. My line manager refused to verify my work as he was too lazy

“Management has absolutely no people skills. Little to no room for advancement unless you are related to a director. Unqualified employees are in management positions.”

“Almost everything in my team was micro-managed. One of the Directors was a control-freak and insecure about “loosing his relevance”. So “just to stay relevant” he created “red-tape” processes by making every small change go thru him with his approval, causing delays to routine work cycles.

“Managers and supervisors only care about bonus for themselves.Representatives can easily be disqualified for bonus. There is also too much favoritism among employees. Promotions happen on the basis if they like you or not and not so much on your qualifications. Some managers like to micro manage their staff by setting excessive production goals. Supervisors are under-qualified and possess little to no people skills.

“At MAXIMUS there is little to no room for advancement or growth. …This company makes unreasonable demands for staff to complete work and unreasonable deadlines. This company does not support personal time off due to family/personal issues.” (so they won’t sympathise with you if you are sick)

“No work/life balance. Projects are incredibly understaffed, combined with perpetually tight deadlines, resulting in an average work week of 60-80 hours. Long nights and lots of weekends.

“Upper management often promotes with in their own inner circle and rarely promotes anyone from operations. Most management has little to no hands on experience and are typically hired because they come cheap or are hired by someone they know.”

Of course not everybody is critical. There are some pro company pieces but they are mainly because evidently the firm offer free medical insurance ( not an issue here yet!), the commute to work was easy and some of the colleagues were good mates.

As one said: “Fairly normal work hours, decent training, clean environment, clean restrooms, free coffee, good feelings from helping people when all goes smoothly, being able to trade shifts with other workers, getting paid every week as a temp, working independently.”

and as a plus “On Fridays we have someone come to our desks with free bags of popcorn.”

No doubt that makes everything fine I think if half of this is true it more a case of pass the sick bag than the pop corn!

 

Coming Soon: The privatised sick note service that will email you back to work

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In two months time the traditional doctor’s note excusing you from work will start to cease being valid if you are still sick after four weeks.

Just before Parliament went into the summer recess welfare reform minister, Lord Freud, announced that a US multinational company,Maximus, which also operates in Canada and Saudi Arabia will take over running the new Health and Work Service for England and Wales.

My report in this week’s Tribune  reveals that up to one million people will be affected by the change which appears to be aimed to save the government money.

Maximus runs call centres, occupational health programmes, child support and job seekers programmes abroad and in the United Kingdom.

The programme is to be rolled out from November to next May aims to save up to £165 million a year by getting people back to work faster as part of Lord Freud’s welfare reforms.

The Scottish government  has declined to contract out the work to the private firm and will keep the assessment programme as part of the public service.

More worryingly it appears that the private company which will make the decision will not see anyone – and create a Return to Work programme  via  a call centre telephone interview and a decision by email.

The package is supposed to be agreed between the sick person and the private company and sent to both the individual and their employer. Failure to co-operate with the service will mean the individual will lose their sick pay.

Lord Freud is quoted in a DWP press release emphasising how the scheme will improve economic productivity and get people back to work faster.

He says:”Providing support where it’s needed most will help to reduce the length of time employees take off sick which, in turn, will cut sick pay costs, improve economic output and reduce the chances of people falling out of work and having to claim benefits. “

After the cruel and nasty system that forced disabled people  to find work or lose benefits run by the French company, ATOS, I have a suspicion that this new system could push the sick back to work before they are ready.

While ATOS did this by personal interviews and tests, Maximus look like putting the sick back to work without examining them to see they are fit and well. No doubt the government will see it as another way to tackle the workshy. But even employers’ advisers are sceptical about this. This new development needs watching.

Exclusive: How the French are squabbling over the spoils they can make by privatising and removing jobs from Britain

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Steria, the French IT company favoured by Whitehall and the NHS

Steria, the French IT company favoured by Whitehall and the NHS

An extraordinary battle is under way across the Channel between three big French IT companies who have a massive interest in British government contracts over the privatisation of Whitehall, town halls and the NHS including removing jobs from Britain to India.
Atos,hated by the disabled in Britain for its harsh policy in implementing Iain Duncan Smith’s policy of getting the disabled back to work, has made a hostile bid to take over Steria, the company chosen by the government to privatise NHS and Whitehall jobs and remove some to India.
Steria is trying to merge with Sopra, another French IT company,in a ” sweetheart deal ” to make big profits by combining new technology with removing jobs from Europe to India.
Steria is furious with Atos for what it calls ” disturbing ” its talks with Sopra. But Atos has left its lucrative offer on the table to tempt Steria shareholders
All this is revealed in a small report from the Paris reporters on the influential Bloomberg website over Easter.
For Atos the deal is simple. It a double whammy – they make money from Iain Duncan Smith’s privatisation of benefit medical tests and more money by offshoring jobs from Britain to India.
For the disabled not such good news, they are forced back into the job market say in Sheffield just at the point when jobs are being moved to India by the same company.
The deal merging Steria and Sopra is equally as good. the game is given away in a press release on Sopra’s website which reveals that it will create a three million Euro company, which could rapidly grow to four million Euros by economies of scale, more jobs shifted from Europe to India and a big jump in profit margins.
It says:”Sopra brings the power of its organisation in France, the strength of
its banking, human resources and real estate products and its effective application management model.
For its part, Steria brings its international reach (Europe and Asia) with a strong
positioning in the United Kingdom.”
“Industrial-scale production capacity would be significantly reinforced with an array of offshore and nearshore service centres representing a workforce of approximately 8,000 people,including over 6,000 in India.”
The company would be 35,000 strong with 8000 jobs in India and other offshore sites.
It also adds that “Steria would be able to leverage Sopra’s offshore capacity in India for its French clients.”
These include the Department of Work and Pensions, the Department of Environment, Food and Rural Affairs and the NHS. Soon,no doubt to be joined by the Home Office and Ministry for Justice.
It predicts profit margins – currently 6.8 per cent for Sopra in the UK will soon top 10 per cent.
For ministers like Francis Maude, Jeremy Hunt and Iain Duncan Smith, this must be bliss – the French squabbling over the best way to make loads of money from their privatisation programmes. It is a global capitalist’s wet dream with even the prospect of a few non exec directorships for retiring Tory politicians when they leave office.
For the disabled, civil servants and those who believe in and want good local services with a public service ethos, it probably can’t be worse. How long before a disabled claimant denied benefit by Atos is told there is a good company vacancy in Pune, India so go and get the job.

Phone Hacking Trial: News of the World exec: I helped ‘phone hacker’ out of duty – Martin Hickman

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The kind side of Stuart Kuttner helping Goodman as he reels from the shock of phone hacking and his arrest

INFORRM's avatarInforrm's Blog

Stuart KuttnerDay 87: A senior News of the World executive lent his personal support to a reporter arrested for phone hacking because he and News International liked to help senior staff in difficulty, he told the Old Bailey today.

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Iain Duncan Smith’s election present for the Golden Oldies: Bye Bye bus pass and fuel payments

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Iain Duncan Smith's endangered species the free bus pass

Iain Duncan Smith’s endangered speciesthe free bus pass

George Osborne has made a lot of noise about how  pensioners  with spare cash are going to get  a fabulous deal under the Coalition – high interest pensioner bonds and the chance to spend, spend their pension  pot.

 All this is seen by political commentators as a  brilliant move by the  Chancellor to get the grey vote out for the Tories next year – with many of the measures timed for the election.

He also made it clear that pensions were going to be exempt from the new welfare cap – which will hit everyone else from lone parents, the disabled.and the working poor on housing benefit.

Sounds too good to be true for  the elderly. And guess what, it is.

Hidden in the specialist publication The House Magazine today is an interview with Works and Pensions Secretary, Iain Duncan Smith by journalist Paul Waugh. And he asks: What’s your latest thinking about benefits such as winter fuel allowance and other universal, non-pension benefits for the elderly?

 The answer is : “The Chancellor has made it clear that they go into the [welfare] cap. So straight away they will be looked at in the same way as other benefits. Whether we have a specific view on those is a matter for the manifesto. It’s already very clear that they will be part of the overall balance of expenditure within the department for the benefit cap.”

So this broad brush promise on Budget Day is not true. Bus passes, TV licences, fuel payments, all available universally will join the rest of the benefits facing the chop.

What he doesn’t say – but everybody in Westminster  knows – is that the scale of cuts planned after the 2015 will make the last five years look like tiny by comparison. So it is my bet that we will see the end  of free bus passes and most fuel payments – because the size of cuts required will dictate it. And if you take the fact that Labour under Ed Balls is already committed to means testing fuel payments and the Liberal Democrats under Nick Clegg want to do the same to free bus passes. there is no escape.

And the poorer elderly  will find their social care all but disappear – as a fresh wave of local government cuts come into force.

Great policy from the coalition. Splash out your pension fund on a Lamborghini – but if you can’t afford to pay the full bus fares take up your zimmer frame and walk!

Bath Knightmare: A cautionary tale for disabled people

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The Bath-Knight over my bath :Now working properly after quite a lot of trauma.

The Bath-Knight over my bath :Now working properly after quite a lot of trauma.

One of the disadvantages for my wife Margaret recovering at home from a stroke is that she cannot have a bath because of loss of mobility.

We have an old-fashioned roll top bath and our home is part of Grade II listed Tudor coaching inn – still a pub until 1969. Standard aids to get in and out of the bath don’t work.

So it was with great interest when we received a cold call – I’d still like to know who gave the company our  ex directory number – from a firm called Care Knight – a British company based in Stoke on Trent – with a solution.

 The company make an aid called Bath-Knight, a powered mobility aid with a belt that can gently lower and raise you into the bath – and can easily fit over all types of bath and even be mounted on a free-standing frame – useful for Grade II listed buildings.

So we had a visit from a salesman – David Murphy – who assured us it was easy to fit and would be no problems. ” we had no trouble fitting over roll top baths and we even have customers from stately homes who are very happy with it.” he said.

As a blurb says: “If you have trouble getting in and out of the bath, then a Bath-Knight bath lift can help put an end to all your worries about bathing.”

But it was not to be. The first sign of a problem came when they came to install it. The installer,Chris,had to abandon it because he had not noticed he had to move the waste pipe from the bath when he drew up the specifications. As he had cancelled the plumber he had to make a new appointment. And that is when the real trouble began.

 
Both Chris and Martin, the Polish plumber, came to fit the installation and moved the bath to reroute the waste pipe which did not take too much time.
The next day I had a bath. When I came back two hours later water was pouring into cellar, dripping from the ceiling into the hall, and running down the wall to our main staircase.
I called Bath Knight and they sent the Polish plumber back the next day. It turned out to be an all day job with no water. What the installer had done was fracture the copper piping to the bath and they had to replace the piping.
That should have been the end of it. But when my wife used the Bath Knight and found the angle on the belt was too steep. She felt unsafe and worried she would slip off particularly when trying to get out of the bath.
I contacted Bath Knight and their initial response was tardy – Chris the installer insisted it was correct – but it wasn’t and the customer care manager, David Reiter,stopped him coming to see us.
I sent a letter to the chairman,Mrs Annette Greenwood, threatening her with a pretty critical blog about their product.
Mr Reiter did a U-turn and came down from Stoke on Trent to Berkhamsted, to see us. He not only found that the angle was a little on the high side but that the frame which holds the robust aid moved when it shouldn’t.
To the company’s credit things got better. Martin, the Polish plumber, who was the most helpful of the lot, came and redecorated our hall. A new frame arrived and it is working better.
But there was a further sting in the tail. I wrote and asked for a reduction on this most expensive kit, it costs over £2000. I got no reply, instead just bill reminders from the accounts department, ending up with a threat of legal action. I complained to Mr Reiter and finally got £250 off the bill.
What should have been an extremely simple process became a nightmare. I have published this to warn people that the elderly may find the product a little unnerving because of the slope.
But also I wonder that if I were not a savvy journo whether we would have had a different outcome. Care-Knight charge a lot for their product – which I must admit is robust. Most of their clients are elderly and vulnerable and may literally not be able to stand up for themselves if faced with such an equivalent mess. I would warn people to be wary – and also ask how they got your address, Care Knight do pay for such information.

Phone Hacking Trial: Brooks’ 70-year-old mother takes to the witness stand – Martin Hickman

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Now we have Rebekah’s 70 year old mum rallying to her daughter’s defence!

INFORRM's avatarInforrm's Blog

Brooks and WeirDay 68:  Rebekah Brooks’s 70-year-old mother took the witness stand at the Old Bailey today to give evidence for her daughter.

Called by Mrs Brooks’s legal team, Deborah Weir said that her daughter’s PA Cheryl Carter had not arrived with any boxes when she visited the Brooks’s home in the Cotswolds at the height of the phone hacking scandal.

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